Crinela-Andreea M.

People Manager

19 years
Bucharest, ROMANIA
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My experience



Company specialized in control center managementJuly 2020 - Present

People Master.
  • Responsible with the communication between the team and the project director.
  • Close collaboration with the project director in taking care of the team’s needs and motivation.
  • Coaching the team members in personal and career evolution.
  • Providing the overview of project progress.
  • Supporting the team with hardware and admin necessities.
  • Helping the team understand the bigger picture of what they are building.

FINTECH COMPANYSeptember 2020 - December 2020

People Master.
  • Ensuring that the optimal hardware and software are made available for project development.
  • Coaching the team in client collaboration and communication.
  • Providing support to both teams the and project director in project management.
  • Informing and helping the team with administrative tasks.
  • Performing company presentations to team.
  • Giving support in personal and career development.
  • Collecting and providing regular feedback.
  • Close collaboration with the project director in taking care of the team’s needs and motivation.

Eye-tracking solution providerJanuary 2020 - May 2020

Scrum Master.
  • Communication with the client.
  • Making sure that the team can meet its commitments by removing any impediments they face, managing dependencies and escalating blockers that they cannot remove themselves.
  • Facilitating processes & meetings (e.g. Reviews, Stand Ups, Planning, Estimation, Scheduling, Prioritization).
  • Making sure that the team is fully functional and productive.
  • Improving the overall quality.
  • Shielding the team from distractions and interferences.
  • Enabling a close cooperation across all roles and functions and removing barriers.
  • Reporting progress, including producing standard outward-facing artifacts.
  • Managing Product Owner’s expectations of the team.
  • Keeping time and quality requirements in check.
  • Analysis of the functional documentation by ensuring that all aspects are clarified with the client before the application is sent into the development phase.

Energy supplier for the professional and industrial marketFebruary 2019 - September 2019

Proxy Product Owner.
  • Requirements analysis.
  • Brainstorming sessions with the customer.
  • Identifying the main functional requirements.
  • Defining business rules for fields.
  • Describing the UX/UI flow.
  • Creating Use Cases.
  • Creating CRUD flows in Bizagi

Development of the required front-end functionalities.
  • Writing User Stories.
  • Writing Acceptance Criteria.

Backlog Management.
  • Identifying dependencies.
  • Prioritizing functionalities and user stories.
  • Creating the user story map.
  • Creating the Roadmap.

Bug fixing.
  • Identifying functional bugs (in Acceptance Testing).
  • Discussing with the team: business rules, values, flowswireframes.
  • Creating CRUD flows in Bizagi.

CegekaJuly 2015 - December 2018

Functional Analyst / Agile Tester / Customer Proxy within a company providing advanced IT solutions to accompany their clients' digital transformation. Their services cover a wide range of fields, including: IT infrastructure and cloud solutions, Agile coaching and training, business applications and digital marketing services.

Functional Analyst / Agile Tester (April 2018 to December 2018).
  • Functional testing.
  • Creating the test plan.
  • Writing test cases in VSTS for test automation.
  • Validating with BA and developers functionality flows and business rules.
  • Evaluating the regression impact.
  • Updating Jira regarding functionalities and testing processes.
  • Registering in Jira new issues discovered while testing.
  • Writing test cases in VSTS.
  • Updating the translation (from Dutch to English) of documentation in the Mavim Manager.

Functional Analyst / Customer Proxy (July 2015 to April 2018).
  • Documentation analysis.
  • Gathering requirements in workshops.
  • Designing the screen flow and process flow diagrams (context mapping, mind maps, etc.).
  • Editing a ‘High Level Analysis’ document.
  • Analyzing and defining the functional requirements.
  • Writing User stories and Acceptance criteria.
  • Creating screen mockups.
  • Story mapping.
  • User story writing.
  • Prioritizing and planning the user stories.
  • Keeping the Sprint and Product Backlog up to date.
  • Answering product related questions coming from the development team.
  • Facilitating the Daily scrum meeting, the Backlog grooming and estimation meeting, the Sprint kick off meeting and the Demo meeting.
  • Facilitating Retro meetings.
  • Taking Retro minutes.
  • Functional and regression testing of the app.
  • Testing using SOAP UI and Postman.
  • Logging bugs found during testing.

Office Depot InternationalJanuary 2009 - July 2016

Process Analyst / Process Assistant for a leading provider of office products and services, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials.

Process Analyst - Accounts Receivable & Cash Application Queries Team (April 2010 to July 2016).
  • Solving queries regarding bank file processing, bank allocation and reconciliation.
  • Contacting Dutch customers by phone or e-mail regarding remittance advice, overpaid/ underpaid invoices or to orders related to credit card payments.
  • Involved in process improvement.
  • Liaising with credit controllers to obtain client remittances.
  • Assisting both the Specialist and the Team Lead in the implementation of strategies of new processes.
  • Contacting the other departments to issue the necessary documents in order to proceed to allocation properly.   
  • Keeping account receivables files and reports.

Process Assistant - Benelux Accounts Receivable Credit and Collection Team (January 2009 to April 2010).
  • Processing incoming orders and analyzing specific information.
  • Contacting the customer with regard to the information connected to the order or to unpaid invoices.
  • Receiving inbound calls from Dutch customers who have inquiries related to their ledger account balances payments or orders.
  • Negotiating and securing arrangement for payments on problem/delinquent accounts.
  • Supervising customer accounts.
  • Administrating a portfolio of clients.
  • Managing credit limits establishment and monitoring clients and credit insurance.
  • Recording information in the database.
  • Working according to credit & collection policy and procedures.
  • Solving bookkeeping issues: booking the invoices according to the client’s payment specification, allocation or reallocation of cash, e-mail or phone contact with the customer regarding these issues.
  • Contact with other departments (for example, the logistics or client service for delivery issues and or credit notes).
  • Using AS400 ( including J. .D. Edwars) and Sap to perform the activities mentioned above.

Teaching ExperienceJanuary 2002 - January 2009

English and Form Teacher within various educational institutions.

Pallas Athene College - Ede Gld, The Netherlands (2008-2009).
  • Teaching students from the second year to the fourth year;
  • Directly involved in test elaboration and evaluation of students.
  • Collaborating with the members of a very dedicated team.

School No.6 - Resita, Romania (2005-2007).
  • Teaching English to children from 6 to 15 years old.
  • During this period 2004-2005 I also taught English to special classes young/older people who decided to come and continue their education within the school system.
  • Helping students organize and write a theatre play dealing with day to day teenager problems.
  • Tutoring and supervision of last year students within future education/career choices and high school registration.
  • Awarded with very good qualifications after the fist two inspections for the Second Degree and also for the special inspectorate’s inspection.
  • Part of the Baccalaureate English Evaluation Commission (June-July 2007).
  • Volunteer translator/ interpreter in extracurricular activities.

School No.1 - Resita, Romania (2004-2005).
  • Teaching English to both Romanians and minorities.
  • Diversification and adaptation of teaching methods.
  • Passed successfully both inspection and exam for the Definitive degree.
  • Part of the National Baccalaureate English Evaluation Commission (June-July 2004).

School No.9 - Resita, Romania (2002-2004).
  • Building and developing English language skills.
  • Tutoring and guidance for form VI-th B.
  • Organizing and supervising a trip to the Semenic mountain.

My education and trainings

Bachelor's Degree in Romanian and English Language and Literature, Faculty of Letters - "Babes-Bolyai" University, Cluj-Napoca.1998 - 2002