Livia-Mirela H.

Product Owner

Outsourcing
8 years
Bucharest, ROMANIA
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My experience

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PlaytikaNovember 2020 - Present

Product Owner for adigital entertainment powerhouse that offers free-to-play games on social networks, and shortly after, on mobile platforms.
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FreelanceNovember 2020 - Present

Personal Development Life Coach.
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OracleJuly 2017 - November 2020

Solution Architect (Product Owner) for a cloud technology company that provides organizations around the world with computing infrastructure and software.
  • Providing technical solutions for the projects. 
  • Attending business meetings with our internal customers in order to better understand customer’s requirements and to build a technical documentation that will help the development teams create the right solution for the customer.
  • This technical documentation included solution requirements (what the solution needs to do, solution purpose and capabilities), solution mock-ups (how the solution needs to look with details about screens), roles and solution access (who needs to receive access to the given solutions from a user perspective) and timeframe.
  • Based on the customer’s requirements and on the timeline agreements, being responsible and making sure that the agreed deadlines are met, that the development team will finish the solution in the agreed timeframe.
  • According to each timeframe, after each sprint, presenting in front of the customer what has been agreed to be developed on that sprint and a presentation on how the development looks.
  • Working closely with the development team.
  • Suggesting workaround solutions in order to achieve the goal.
  • Attending business meetings with customers but also internal meetings with managers,  in those meetings providing a status for each phase of the project.
  • Highlighting potential issues and potential solutions.
  • Testing each feature to be sure that the agreed and the delivering product are the same.
  • Creating test plans and test cases for each project.

CX Cloud Solution Consultant (July 2017 - November 2019 ).
  • Assisting companies across EMEA in order to improve their experience regarding customer relationship management. 
  • Working together with the Sales Reps, on the delivering product presentations and providing knowledge on Customer Experience solution.
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TotalSoftJanuary 2014 - January 2017

Customer Relationship Management Consultant for one of the most important providers of business software systems (ERP, HCM, CRM and BI, as well as integrated solutions).
  • Providing analysis of the existing practices of a company in a business specification document and making recommendations for business improvements.
  • Customizing Microsoft CRM Dynamics solution with workflows, fields, forms and other processes or security roles.
  • Performing solution testing to be sure that there are no bugs or errors and the user has a better experience.
  • Being a support and preparing the solution for the Go Live phase, in case the technical support was needed.

Sales support (2014 - 2016).
  • Directly involved in the sales process, lead responsible, client responsible, being a support to the customer in the acquisition process, offering the best solution for business practices and working together with the customer in order to further optimize the business.
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Hewlett-PackardMarch 2013 - August 2014

Sales Support Specialist for a multinational enterprise information technology company.
  • Analyzing sales data and compiling information for reports (pipeline forecasting, quality assurance), managing performance reports, customer issues and data analysis (worked with SalesForce solution).
  • Managing open door (backlog) report issues resolution in order to communicate the source of delay and status, to find a solution and to escalate the issue if necessary.
  • Solving operational issues that may arise from the end-to-end sales process

My education and trainings

Master's Degree in Managerial Communication and Personal Development - National University of Political Studies and Public Administration.2019 - 2020

Bachelor's Degree in Foreign Languages and Literatures - University of Bucharest.2008 - 2011