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Top 5%
Gabriela-Madalina B.

Product Owner

Outsourcing
10 years
Bucharest, ROMANIA
Product Ownership Project Management Scrum Agile
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Why I'm Top 5%

  • English language proficiency
  • 10 years of industry experience
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My experience

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A Seamless Payment PlatformSeptember 2021 - Present

Product Owner.
Acting as a Product Owner for the Public API team, which develops and maintains the API used by both internal and external clients for managing customers, contracts, orders, billing and payment information, among others.
  • Managing the team backlog.
  • Document use cases for features and validating them with product representatives and technical experts.
  • Together with the Project Manager and Product Manager: prioritizing and planning team tasks depending on product roadmap, dependencies, available resources.
  • Conducting team ceremonies such as refinement sessions, planning, reviews.
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1&1 Internet DevelopmentSeptember 2018 - August 2021

Product Owner for a leading internet specialist and large hoster providing web hosting and domain registration services.
- Acting as a Product Owner for the Customer Care Development Team, which develops an internal CRM, used across all 1&1 Hosting markets, by agents as well as developers; the tool is used for support on various products such as domains, mailboxes, hosting, cloud services, SSL certificates.
- Working according to the Agile Scrum methodology. 
  • Analyzing business requirements.
  • Writing user stories for the development team.
  • Validating use cases with various global stakeholders.
  • Identifying automation/ improvement opportunities.
  • Maintaining and prioritizing the application backlog.
  • Defining roadmap and milestones.
  • Participating and/or leading Scrum-specific meetings (grooming, planning, demo).
  • Testing new features.
  • Designing process flows and/or UI mock-ups for development.
  • Creating BI reports for tool usage.

SKILLS
Agile, Scrum, Product Ownership, Jira, Confluence, Microsoft Office 365, Microsoft Visio, Axure, draw.io, Power BI, SharePoint, Kibana, Elastic Search
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Vauban ITMarch 2018 - September 2018

Business Analyst within an agile IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow.
- Consultancy for a Romanian Commercial Bank (BCR), part of the Risk business analysis team, working according to Waterfall methodology.
- Completed business requirements for 2 change requests regarding interfacing a new external application with core banking system and also a change request related to the collateral management system.
  • Analyzing business requirements.
  • Collaborating with other business and technical analysts when documenting BRs.
  • Designing process flows (where needed).
  • Drafting and obtaining final approval for implementation document (with PM support).
  • Writing use cases, test cases and creating test plans.
  • Managing UAT phase of the project.

SKILLS
Business Analysis, Jira, Confluence, Microsoft Office 365, Microsoft Visio, Toad for Oracle.
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Libra Internet BankJuly 2016 - March 2018

Business Analyst within a bank in Romania.

Projects:

I. 3rd CR backlog for collateral management module (including initial valuation, reevaluation, external evaluators platform & management, core banking interrogations in satellite app, document checklists' management, SLA reports).
II. Factoring app integration with core banking for non-recourse factoring.
  • BA-specific responsibilities, working according to Waterfall methodology (writing business requirements, designing process flows and GUI mockups, organizing workshops with stakeholders and facilitating the communication between them).
  • Project management for 2 projects.
  • Drafting UAT test cases.
  • UAT testing.
  • Support for end users after go Live.
  • Post-go Live bug reporting & support for bug fixing
  • Live app parametrizations as per end users' requests.

Project Manager (Jul 2016 – Nov 2017)

Managed projects:
I. Chargeback automation module.
II. Grantors' monitoring module.
III. 3D Secure.- MLM System& Interest-Free Installments for credit card POS payments.
IV. Collateral management module (including initial valuation, reevaluation, external evaluators platform & management, core banking interface with satellite app, document checklists 'management, SLA reports) and 2 additional CR backlogs.
  • PM-specific responsibilities, working according to Waterfall methodology (supervising project phases from business analysis period through post go Live).
  • Business analysis.
  • Drafting UAT test cases.
  • UAT testing.
  • Support for end users after go Live.
  • Post-go Live bug reporting & support for bug fixing.
  • Live app parametrizations as per end users' requests.

SKILLS
Business Analysis, Project Management, Microsoft Office 365, Teams, Visio, Axure, Temenos T24 core banking, Mantis bug tracker, MySQL
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IGreen ServicesJanuary 2016 - June 2016

Business Development Officer within the Czech branch of Horizon-IT. 
- Same responsibilities as for the previous position.
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Horizon-ITFebruary 2015 - December 2015

Business Development Officer for a payment processing company.
  • Coordinating with Risk & IT teams to ensure the correct directing of online transactions through our gateways, researching new acquirers and markets, contacting acquirers and gateways and applying for merchant processing accounts, controlling and supervising transaction flows based on merchant needs, acquirer rates and overall profitability for each account. 
  • Creating and maintaining daily profitability and sales reports centered on various indicators. 
  • Troubleshooting processing issues (in collaboration with IT&QA departments). 
  • Maintaining relationships with merchants and suppliers and being the first point of contact for either one of them. 
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Net-Connect GroupAugust 2012 - February 2015

Project Manager within an internet provider company.
  • Market research - searching for new opportunities of expansion of the company abroad.
  • Compiling reports for the Telecom Authorities.
  • Responsible for coordinating the appropriate departments (Sales, Technical, Financial, etc.) and the appropriate suppliers (lawyers, accounting companies) in order to: open the new company abroad, complying with the internal regulations within the new country, registering for VAT, obtaining interconnection agreements with local operators.
  • Periodically compiling P&L reports for the companies.
  • Negotiating the costs and agreements with the suppliers.
  • Coordinating with the Technical Department for establishing the best interconnection architecture for each new interconnection.
  • Reviewing and negotiating the interconnection agreements signed with all the national operators.
  • Reviewing wholesale agreements and NDAs, framing new agreements for various services (retail, sale-purchase contracts, etc.).
  • Preparing the files and coordinating with the Legal Department in case of litigation.

Collection Specialist (Feb 2013 – Jan 2014)
Assistant Manager (Aug 2012 – Feb 2013)

My education and trainings

Bachelor’s Degree - Faculty of Finance, Insurance, Banking and Stock ExchangeAcademy of Economic Studies, Bucharest.2009 - 2012