Top 3%
Mihaela Alina D.

Scrum Master

Outsourcing
18 years
Brasov, ROMANIA
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Why I'm Top 3%

  • Superior technical and people skills
  • English language proficiency
  • 18 years of industry experience
  • Proficient with agile scrum methods
  • Familiar with security and data privacy
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My experience

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Online Market Research SpecialistMay 2022 - July 2022

Agile Coach / Project Manager.
  • Facilitating Agile process knowledge to all team members at the outset of the project.
  • Undertaking daily follow-ups with individual team members to ensure projects are on track and goals are being met.
  • Responsible for encouraging the team, enabling them to solve problems, and cultivating individual growth.
  • Identifying impediments and bringing visibility.
  • Analyzing and managing project risks.

SKILLS
Agile, Scrum, Team Management, Project Management, Time Management, Risk Management
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A Family-Focused CompanyDecember 2021 - May 2022

Agile Coach / Project Manager.
  • Effectively communicating agile principles, scrum practices and overall operating model across the organization.
  • Training the team on each specific process step throughout the project lifecycle.
  • Support for project planning.
  • Identifying project risks.
  • Identifying and diagnosing process issues.
  • Managing reports and necessary documentation.

SKILLS
Agile, Scrum, Team Management, Project Management, Risk Management, Time Management
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METRO SystemsOctober 2018 - November 2021

Scrum Master for a company that offers innovation, performance and complete information technology (IT) services in international retail trade.
  • Acted as Agile Master & OKR Master for different teams.
  • Active participation in the Agile Masters Community of Practice on common initiatives.
  • Coached the teams to kickstart in new compositions and to work successfully with several products in different product life cycle stages at the same time.
  • Coached the Product Owners to clearly communicate the vision of the products and to shape to product backlog, to gain trust and empower the teams.
  • Provided guidance to the teams to understand product planning in an empirical environment.
  • Coached the teams in adopting missing Agile practices and ceremonies (sprint review, refinement, task breakdown), and to adopted a mindset of continuous improvement.
  • Facilitated Scrum of Scrums, PI Planning, Solution Demos and Retrospectives with all teams in the solution.
  • Facilitated Discovery workshops with different teams across the company.
  • Facilitated OKR Planning sessions and alignments with business stakeholders.
  • Organized and acted as host for several Lean-Agile Community events, both in Bucharest and Brasov.
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WatersNovember 2017 - October 2018

Scrum Master within a leading specialty measurement company, that has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences. 
  • Acted as Scrum Master for up to 3 teams (Scrum & Scrumban).
  • Facilitated core project team meetings (Project Manager, Product Owners, Scrum Masters, People Managers).
  • Facilitated project team meetings with more than 40 people (Open Space, project retrospectives).
  • Coached the Product Owner on prioritizing the backlog according to the business objectives.
  • Supported the team in problem-solving and conflict resolution.
  • Cooperated with People Managers on improving individual performance and addressing dysfunctional behaviors of team members.
  • Worked with the team sponsor to identify and improve skills needed for a cross-functional team.
  • Collected, monitored and investigated trends with metrics together with the team.
  • Helped the team build healthy relationships across the organization (with other teams and stakeholders from the project, with the Continuous Integration team, with the service field teams).
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FuelPlus GroupMay 2016 - October 2017

Scrum Master for the leading provider of fuel administration and management software to the aviation industry.
  • Started off as QA Analyst: reviewed business requirements and wrote test plans and test cases. 
  • Also maintained automated test suites and developed additional scripts for new features.
  • Progressed towards full time Scrum Master / Agile Coach after getting CSM.
  • Coached/Mentored a cross-functional team of 13 people to foster a culture of collaboration and continuous improvement.
  • Championed Agile practices with a focus on quality and process improvements  (introduced Sprint Retrospectives, Visual Board, helped team to define their Definition of Ready and Definition of Done etc.).
  • Monitored the project progress and radiated the information to stakeholders.
  • Identified and mitigated team risks and impediments on a daily basis.
  • Protected team members from interruptions and distractions to maximize productivity and created team-building opportunities.
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AIRTREKSApril 2015 - February 2016

Scrum Master and Customer Success Expert for an independent travel company.
  • Shift leader for the after-hours travel support team for a technology and travel startup from United States specialized in round-the world and long-term travel. 
  • Redesigned the entire workflow for dealing with airline schedule changes based on urgency.
  • Scrum Master for the Customer Success department: introduced and taught Scrum to the team, facilitated meetings for a distributed team across multiple time zones. 
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NetmailFebruary 2015 - June 2015

Project Coordinator (Google Apps On-Site) for a company that implements the cloud solutions and to adapts people to the change. 
  • Supported the successful deployment of Google Apps for Work to 5,400 Raiffeisen Bank employees in just 90 days through on-site activities, mainly related to Change Management: coordinated a small support team available for the duration of the project, facilitated focus groups aimed to identify user cases, gathered feedback from users.
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Best TravelJune 2013 - December 2014

After Hours Shift Leader & Office Manager for a travel agency.
  • Responsible for opening a new location in Bucharest for an important online travel website (www.fareboom.com) from United States aimed to provide customer support by phone, email and live chat to English-speaking customers. 
  • Mainly responsible with managing the team, designing and implementing procedures and continuously improving performance.
  • Designed and implemented the supplier statement reconciliation workflow and significantly increased revenues from reducing statement error.
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Perfect TourJune 2010 - May 2013

Area Manager for a travel and tourism agency.
  • Successfully managed to turnaround the profitability of Cluj-Napoca branch from significant loss to one of the most profitable within the network. 
  • Responsible with process improvement and growth: negotiated with local suppliers, developed and implemented sales strategies, suggested marketing activities.
  • Identified areas to develop individual members of the team, monitored activity and performance and ensured that the appropriate action was taken to reach revenue and activity targets.

Business Development Manager (June 2010 - July 2011).
  • Negotiated and supervised incentive agreements with all major airlines in Romania, together with corporate programs and private fares (corporate and government fares, wholesaler fares, marine fares, special projects).
  • Successfully coordinated the implementation of the strategic partnership with Global Star, a worldwide travel management company. This partnership helped Perfect Tour to become the biggest travel agency in Romania in terms of sales.
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INTEGRAL SUNNY HOLIDAYSJuly 2009 - May 2010

Travel Manager for an educational program.
  • Arranged all travel plans for children, students and professionals that were accepted to study abroad in various partner universities or summer camps.
  • Developed new strategies for selling travel products by adding new products, developing customer base, designing and implementing advertising and promotional plan.
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International Air Transport Association (IATA)August 2005 - June 2008

Aviation Industry Analyst for an international trade organization, created over 70 years ago by a group of airlines.
  • Responsible for the daily operations of BSP program designed for the reporting & billing of airline tickets between airlines and travel agents from Romania & Moldova.
  • Played a key role in ensuring that travel agents were prepared to fully implement electronic ticketing by 30 June 2008 (highest implementation rate in Europe was achieved when deadline was reached).
  • Prepared operational procedures and facilitated training sessions to airlines and agents regarding BSP operations.
  • Organized and supervised IATA/UFTAA and IATA Cargo exam sessions.
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NEW CONCEPT TRAVELNovember 2002 - July 2005

Air Travel Coordinator/American Express Travel Network Partner for a travel agency.
  • Served as Key Consultant for multinational clients (some of them from Top 50 Forbes Biggest Companies).
  • Provided a wide range of travel services.
  • Developed internal procedures for the ticketing department, according to IATA resolutions and‍ airlines’‍ instructions.
  • Responsible with the implementation of the back-office software solution within the ticketing department  (worked with the software provider on tweaks, provided training to other members of the team).

My education and trainings

Master's Degree in Management and Business Communication - The National School of Political Science and Public Administration.2004 - 2006

Bachelor's Degree in Tourism Management - The Bucharest University of Economic Studies.1998 - 2002