Hien T.

Business Analysis – Quality Assurance Scrum master

Outsourcing
Advanced
Hanoi, VIETNAM
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My experience

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VNDIRECT Securities01.10.2013 - Present

Business Analyst, Product Owner within a company specialized in developing financial solutions.

Participation in the development of several projects:
- Order Routing System, a financial application having the functions of a CRM system. The technical environment of the project includes Fix Protocol, Java, C language, Oracle.
  • Gathering requirements from stakeholders.
  • Analysis of the business requirements and business processes.
  • Design of the ATDD using Robot framework.
  • Clarification of the business solutions.
  • Definition of the acceptance criteria for business solutions.
  • Support during acceptance tests to deliver the product.

- CRM solution - Order Routing System, a financial application.
  • Gathering requirements from stakeholders (department of the company).
  • Analysis of the business requirements, current processes of other departments then comparing them with the current system to define the business solution to meet all requirements from departments.
  • Modelling the system, business process, requirements by Microsoft Visio or Bizagi or Mind Manager tools.
  • Clarifying and deciding the business solutions with all departments.
  • Definition of the acceptance criteria for business solutions.
  • Support during acceptance tests to deliver the product.
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FPT SOFTWARE01.10.2006 - 01.09.2013

Product Owner, BA/BA Leader and Tester for Vietnam's leader in IT outsourcing services.

Participation in the development of several projects dedicated to international customers:
- E-learning system, a web application developed for a German customer. The technical environment of the project includes PHP, Typo3. (BA Leader, Product Owner)
  • Gathering the project requirements.
  • Analysis of the requirements or business changes.
  • Conducting requirement workshops.
  • Communication with the customer to clarify the requirement understanding.
  • Definition of the acceptance criteria.
  • Support during the acceptance testing process.

- Online Advertising, a Windows application developed for a French customer. The project is based on JAVA technologies. (BA Leader)
  • Analysis of the requirements or business changes.
  • Conducting requirement workshops.
  • Creating UCS.
  • Quality Assurance in collaboration with the customer.
  • Definition of the acceptance criteria.
  • Support during the acceptance testing process.
  • Training and support in solving issues to the team assigned to the project.

- Embedded Franking Machines, an application developed in C/C++ for a French customer which provides all the functionalities regarding the postal office such as printing the postal stamp, scale, ink management. It had many device models and was launched in different countries around the world. (BA Leader)
  • Analysis of the business changes.
  • Conducting requirement workshops.
  • Creating SRS.
  • Quality Assurance in collaboration with the customer.
  • Definition of the acceptance criteria.
  • Trainings to new members.
  • Support during acceptance tests and assistance in solving issues.

- PC Kit Project, Windows application developed for a French customer using .NET, Visual Studio C# 2005, Windows XP SP2, Vista, Ultimate 7. The objective of the PC Kit application was to provide a way to perform all Mailing System calls to servers by using the internet connection of the PC. The PC Kit application contains a MMI interface to allow the operator to trigger manually calls to servers. (Business Analyst, Tester)
  • Business analysis.
  • Creating SRS.
  • Quality Assurance in collaboration with the customer.
  • Definition of the test plan, test cases and test data; tests execution; bug reporting.

- Support Project for an Embedded system which was based on Visual Studio Express C++ 2005, Softune V3, WinCVS, CVS Tortoille, KEOPS franking machine. The aim of the project was to rollout all ranges of the franking machine for all the countries requested. (Tester)
  • Study of the PR, ER and CR.
  • Creation of test cases to verify the package.

- Norway KEOPS Project, an Embedded system developed in Visual Studio Express C++ 2005, Softune V3, WinCVS, CVS Tortoille, KEOPS franking machine. The aim of the project was to rollout the KEOPS for Norway country using OLS server. (Tester)
  • Creation of the test plan and test cases.
  • Integration testing for OLS server.

- Turkey IJ70 Project, an Embedded system developed in Visual Studio Express C++ 2005, Softune V3, WinCVS, CVS Tortoille, KEOPS franking machine. The aim of the project was to rollout the IJ70 for Turkey country. (Tester)
  • Translation of all test cases from French to English.
  • Creation of the test plan and test cases.
  • Testing of the package.

- Thesis V3 Project, an Embedded system which consists in the addition of a new protocol serial inserter connection to the previous system version. This protocol is implemented over a serial link which will complement the electronic inserter interface while providing more flexibility, to enhance the franking machine and be backward compatible. The technical environment of the project includes Visual Studio Express C++ 2005, Softune V3, WinCVS, CVS Tortoille, Thesis franking machine.(Test Leader)
  • Translation of all test cases from French to English.
  • Creation of the test plan and test cases.
  • Testing of the package.

- Administration of the Offer Project, a project whose purpose was to ensure the migration from a client-server application to a web application. The system provides to the commercial subsidiary companies of important brands in the automotive industry a tool enabling them to manage their range vehicles more efficiently. The technical environment of the project includes Microsoft Window 2000/XP, Sun One Web Server 6.1, Oracle 10, IBM Rational Application Developer 6.0, Checkstyle PMD, Java-J2EE, Tortoise CVS. (Communicator and Tester)
  • Translation of all SRS, DD and other technical documents supplied by the customer from French to English.
  • Support to the team in communicating with the customer in French.
  • Validation on software packages.

My stack

Spoken languages

ENGLISH: Advanced
FRENCH: Advanced
VIETNAMESE: Native speaker

Networks and systems

Windows

Analysis methods and tools

Mind Manager, MS Visio

Software

BizAgi

Miscellaneous

Agile, Business Analysis, CMMi, Quality Assurance

My education and trainings

Bachelor's Degree in Foreign Languages, French Department - Hanoi National University of Foreign Languages.2002-2006