TPAM Department Manager - Project Manager and Project Director
within the TPAM hub, which represents a common platform for managing
clients and maintenance projects within Pentalog. The services address
both francophone and anglophone clients, covering a rich array of JAVA
and PHP technologies and focusing on implementing evolutions and bug
fixes for already launched applications.
- Creation of the Pentalog support and maintenance unit.
- Integration of more than 10 contracts within this unit.
- Implementation of a process for handling and solving requests.
- Coordination of the upgrade and corrective maintenance projects organized within the department.
- Organization and management of the evolutions to be implemented as isolated mini-projects.
- Budget and contract management ; carrying out negotiations.
- Service billing.
- Client relationship management; ensuring that the standards of quality and best practices are met so as to guarantee client satisfaction.