Top 5%
Oana-Teodora B.

Tester

Outsourcing
10 years
Iasi, ROMANIA
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Why I'm Top 5%

  • English language proficiency
  • 10 years of industry experience
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My experience

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Made.comMarch 2018 - Present

IT Support Engineer.
  • Providing assistance to the members of the client's team and managing any technical queries and requirements received from them.
  • Facilitating communication between technical and non technical teams.
  • Daily reporting of ongoing issues to the client.
  • Investigating, updating, and providing solutions for fixing raised issues related to Magento, ERP, Warehouse Services, Akeneo whenever possible.
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Business Process Executive - Xerox Shared ServicesAugust 2016 - March 2018

Business Process Executive within a company offering back-office and administrative services and solutions for European clients.
  • Data validation and information input into specific systems (Big Machines) in order to manage the approval process and for communicating with all the involved parties throughout the order process.
  • Collaborating with the Sales teams and Business Managers in order to establish which deal to focus on / prioritize, in any given month.
  • Providing real-time feedback to ensure that the clients can be kept up-to-date throughout the ordering process.
  • Use of specific tools to complete the data entry within the company's systems (using the information supplied by the salesperson and ensuring that it is accurate and correctly uploaded in the system).
  • Owning and guiding the validation process and ensuring that the orders are progressed within the agreed SLAs (service-level agreements).
  • Managing the system errors with the support team.
  • Managing the Order Process, thus encompassing the management of every query, by using a specific platform (generating secure codes for new devices, uploading contracts for new devices, changing the system address for a device, amending the cost center for devices, etc).
  • Collaboration with the Service Delivery Department for the purpose of prioritizing tasks, updating the system when a device needs to be relocated, collected or stored in a warehouse and offering guidance to the requester during these processes (planning dates, storage space, costs).
  • Maintenance of a close relationship with the company's logistics service provider in determining the optimum solution for the client.
  • Creating reports on the team’s monthly activity and performance.
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Data Operations Administrator - Valldata ServicesJuly 2015 - August 2016

Data Operations Administrator within a company which provides solutions aiming to enhance the interaction between each client and its supporters. Its business expertise covers several fields: Payment Processing, Digital Solutions, Fulfillment and Print, Contact Center, Data Management, Direct Debit Processing.
  • Handling documents and data for 10-12 clients based on their instructions, contract terms and file delivery schedule.
  • Importing and exporting data using the company's in-house developed .NET applications.
  • Reporting system errors to the IT department.
  • Request management in Zendesk, solving the reported issues using internal tools.
  • Providing adapted solutions to the clients.
  • Taking action upon any processing query or outstanding file, according with the client's instructions.
  • Ensuring that all information is kept up-to-date and accurate.
  • Collaborating with the Service Delivery Administration team and the Service Management Administration team so that the data is always provided on time and in the most accurate manner.
  • Providing daily and monthly reports to the Account Management team.
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Data Entry Team Leader. - Valldata ServicesJuly 2014 - July 2015

Data Entry Team Leader.
  • Managing a team of 8-15 data entry agents.
  • Supervising the team members, ensuring that their daily and monthly targets are met.
  • Collaborating with Data Capture supervisors and with the QA department, ensuring the fast communication between the clients and the agents.
  • Monitoring and recording active work time for the agents in the team.
  • Generating daily activity reports and tally sheets.
  • Keeping track of holiday leaves, sick leaves and providing all necessary updates to direct supervisors.
  • Organizing periodical team and individual meetings, ensuring the team's efficiency.
  • Motivating team members towards the continuous improvement of their performance and accuracy.
  • Data entry responsibilities.
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Data Entry Agent - Valldata ServicesOctober 2012 - July 2014

Data Entry Agent within a company which provides solutions aiming to enhance the interaction between each client and its supporters. Its business expertise covers several fields: Payment Processing, Digital Solutions, Fulfillment and Print, Contact Center, Data Management, Direct Debit Processing.
  • Data entry.
  • Ensuring the quality of the processed data.
  • Meeting targets and overcoming them.

My education and trainings

Studies in Sociology, Faculty of Philosophy - "Alexandru Ioan Cuza" University, Iasi2011

Studies in Biotechnology, Faculty of Biology - "Alexandru Ioan Cuza" University, Iasi.2005 - 2007