Paula Ionela D.

Tester

Outsourcing
13 years
Brasov, ROMANIA
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My experience

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SOFTWARE TESTER - AWINTA CONSULTINGDecember 2014 - Present

Software Tester within a company providing professional IT services in the pharmaceutical and medical areas.
  • Creation and execution of test plans and test cases.
  • Evaluating and reporting the results, monitoring the bugs, testing the bugs solved.
  • Analysis of the business requests.
  • Identificationof the risks and key aspects regarding the application, priorities setting, definition of the scope as well as the application limitations.
  • Performing verification scripts.
  • Regressiontesting on all environments (Alfa, Beta, Live).
  • Contribution to the creation of automation tests scripts using Selenium IDE and Eclipse.
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APPLICATION SUPPORT SPECIALIST - UBISOFT ROMANIADecember 2013 - December 2014

Applicative Support Specialist for a global video game publisher and developer.
  • Training for the final users.
  • Providing the advancement statuses of the updated projects, ensuring that the clients' expectations are met.
  • Contribution to the creation and maintenance of the documentation destined to the final users.
  • Testing the fixes implemented in order to ensure that the problem was successfully solved.
  • Regression testing execution.
  • Investigation, identification, documentation of issues and causes that generated them and proposal of corrective measures.
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Dell RomaniaMay 2011 - December 2013

Technical Support Specialist within the services and support division of Dell Inc., an important American company specialized in computer equipment.
  • Training for the final users and new members of the team.
  • Identification of the main cause that generated software or hardware issues; resolution of the issue reported or its transfer to the team of the next technical level.
  • Creation of the internal documentation as well as of the final users.
  • Permanent communication with the client during the incidents resolution process.
  • Processing the technical escalations or those coming from the client.
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Computer Generated SolutionsOctober 2008 - April 2011

Back-office Representative - Customer Support for a global leader providing end-to-end business solutions including ERP, SCM, PLM, WMS, CRM, portal, e-Commerce, e-learning, training, call center solutions etc.
  • English and Spanish customer support.
  • Online support services and maintenance and occasionally on through phone, for the clients.
  • Tasks prioritization depending on deadlines as well as on the complexity of requirements.
  • Documentation of issues reported as well as existing in the database, a technical support solution used for the storage of all the information concerning the diagnoses and solutions implemented.
  • Training for the new employees.

My education and trainings

Bachelor's Degree in Foreign Languages and Literatures, Faculty of Letters - "Spiru Haret" University, Bucharest. 2009 - 2013