Dragos-Cristian A.

Tester

Outsourcing
7 years
Iasi, ROMANIA
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My experience

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Multi-Channel Fashion RetailerJune 2017 - January 2019

Tester.
  • Performing manual testing on key features of the product.
  • Testing new functionalities on different environments in order to ensure the product meets the required quality standards.
  • Bug reporting using JIRA.
  • Defect management: tracking, validating, reporting and retesting issues.
  • Collaboration with the development team for bug fixes and clarifications.
  • Communication with the business analysis team in order to clarify or improve certain points regarding the specifications.
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QA Tester - OSF Global ServicesSeptember 2015 - May 2017

QA Tester within a company providing services and consultancy for the IT domain.
  • Creating test plans, test designs, test scenarios, test cases and test suites; executing them as needed.
  • Reviewing and analyzing requirements and Functional Specification Documents.
  • Testing websites, web applications and integration of web services.
  • Defect tracking and task management (JIRA).
  • Working closely with QA Leads, Project Managers, Lead Developers, Business Analysts.
  • Creating release notes reports after each release on production.

Participation in the testing process of several applications:

- E-commerce website specialized in selling shoes and handbags for men and women;
- Presentation website of a company offering home decorations and accessories;
- E-commerce website of a company providing protective equipment and solutions;
- Online store specialized in nutrition products;
- Online store dedicated to artwork selling: paintings, sculptures, replicas, jewelries.
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Technical Support Engineer - HEG ServicesJune 2014 - September 2015

Technical Support Engineer within a company providing hosting solutions and services to clients worldwide.
  • Testing websites and web applications.
  • Defect tracking.
  • Online chat to current customers helping to resolve their technical support problems.
  • Using a CRM system to track all customers' history.
  • Answering the customers' technical support issues.
  • Working closely with colleagues to identify and raise issues to improve customer satisfaction and experience.
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Customer Service Analyst - CapgeminiMay 2012 - June 2014

Customer Service Analyst for a global leader in consulting, technology, outsourcing, and local professional services. Headquartered in Paris, France, the company operates in more than 30 countries with more than 100.000 employees.
  • Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact.
  • Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages.
  • Proactively flagging incidents where no knowledge solution was found.
  • Meeting or exceeding the level of Service when responding to all incoming incidents.
  • Accurate and timely hand off to other resolving teams.

My education and trainings

Bachelor's Degree in Physics - Informatics, Faculty of Physics - "Alexandru Ioan Cuza" University, Iasi.2005 - 2008