Ana A.

Tester

Outsourcing
9 years
Brasov, ROMANIA
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My experience

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Personal Property and Liability Insurance ProviderFebruary 2021 - March 2021

Tester.
  • Performing manual testing.(web, mobile).
  • Analysis of the stakeholders requirements.
  • Preparing the test data and the test environment for executing test cases.
  • Following the test cases in order to identify the application bugs.
  • Tracking the issues encountered during the application testing process.
  • Reporting the test results.
  • Close collaboration with the development team in order to inform them about the application errors.
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PENTALOGJuly 2019 - June 2020

Tester.
  • Performing manual testing.
  • Analysis of the stakeholders requirements and updating documentation.
  • Preparing the test data and the test environment for executing test cases.
  • Following the test cases in order to identify the application bugs.
  • Tracking the issues encountered during the application testing process.
  • Reporting the test results.
  • Close collaboration with the development team in order to inform them about the application errors.
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Market Data Analytics Software ProviderOctober 2018 - March 2019

Tester.
  • Performing manual testing.
  • Analysis of the client's requirements and documentation.
  • Tracking the issues encountered during the application testing process.
  • Close collaboration with the development team in order to inform them about application errors.
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Youth Mentoring AgencyMay 2018 - March 2019

Tester.
  • Performing manual and automated testing.
  • Analysis of the client's requirements and documentation.
  • Tracking the issues encountered during the application testing process.
  • Reporting the test results.
  • Close collaboration with the development team in order to inform them about the application errors.
  • Automated tests creation and execution.
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Digital Services AgencyOctober 2017 - October 2018

QA Tester.
  • Performing manual and automated testing.
  • Analysis of the client's requirements and documentation.
  • Defining the main test plans.
  • Preparing the test data and the test environment for executing test cases.
  • Following the test cases in order to identify the application bugs.
  • Changing the execution path of the test cases when needed.
  • Tracking the issues encountered during the application testing process.
  • Reporting the test results.
  • Close collaboration with the development team in order to inform them about the application errors.
  • Proposal of application improvement solutions.
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ESSEC Business SchoolDecember 2017 - April 2018

Tester.
  • Performing manual testing.
  • Analysis of the client's requirements and documentation.
  • Tracking the issues encountered during the application testing process.
  • Reporting the test results.
  • Close collaboration with the development team in order to inform them about the application errors.
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Software PublisherDecember 2017 - February 2018

Tester.
  • Performing manual testing.
  • Analysis of the client's requirements.
  • Defining the test plans.
  • Preparing the test data and the test environment for executing test cases.
  • Following the test cases in order to identify the application bugs.
  • Tracking the issues encountered during the application testing process.
  • Reporting the test results.
  • Collaborating with the development team in order to inform them about the application errors.
  • Proposing improvements.
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Arvato ServicesNovember 2016 - October 2017

Solution Coach within a company providing several services and solutions, such as:
digital marketing, financial services, customer relationship management,
supply chain management and IT services.
  • Assuring the quality of the services offered by the support team by analyzing the calls, e-mails and the performance, according to the established criteria.
  • Establishing targets for the client support team and assuring their achievement.
  • Discussing with each member of the team and analyzing their individual performance.
  • Guiding and supporting the client support team for improving the work process.
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Arvato ServicesJune 2016 - October 2016

Customer Service Representative (Russian) within a company providing several services and solutions, such as:
digital marketing, financial services, customer relationship management,
supply chain management and IT services.
  • Offering technical support to clients in Russian, by phone or chat.
  • Offering technical solutions adapted to the clients' needs.
  • Updating the client information in specific databases.
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Arvato ServicesMarch 2013 - October 2014

Call Center Operator (Russian / English) within a company providing several services and solutions, such as:
digital marketing, financial services, customer relationship management,
supply chain management and IT services.
  • Taking phone calls from clients and offering support in Russian or English.
  • Contacting the clients by phone or e-mail for clarifying the details regarding their requests progress.
  • Updating the client information in specific databases.
  • In charge of booking air transport tickets.
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"Vacari Ghenadie" Notary OfficeAugust 2010 - December 2011

Secretary within a notary office from Moldova.
  • Writing / editing notarial acts.
  • Carrying out the necessary documentation for the notarial acts.
  • Completing the notarial registers.
  • Verifying the authenticity of the acts.
  • Archiving the documents.
  • Collecting taxes and fees from clients.
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Cristina-TurJuly 2007 - February 2010

Sales Manager within a tourism agency.
  • Selling tourist packages to clients.
  • In charge of hotel bookings for clients.
  • Opening visas for clients.
  • Responsible for booking the transport tickets.
  • Researching and consulting the best offers for the clients.
  • Registration of offers in the database.

My education and trainings

Bachelor's Degree in Tourism and Hotel Services, Faculty of Business Management and Administration - Academy of Economic Studies of Moldova.2003 - 2007