Andreea M.

Product owner

Outsourcing
Advanced
Bucharest, ROMANIA
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My experience

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Energy supplier for the professional and industrial market01.01.2019 - 01.08.2019

Product Owner.
  • Communicating with stakeholders to understand business objectives and goals.
  • Understanding the client's requirements and needs.
  • Understanding and sharing the vision within the Scrum team.
  • Keeping the product in line with business goals.
  • Managing the Product Backlog.
  • Contributing to the planning, execution and review of each Sprint.
  • Contributing, along with the team, to the refinement and improvement of the development process.
  • Clarifying requirements.
  • Evaluating product progress, by determining whether the deliverable is acceptable.
  • Ensuring the alignment and transparency needed for a proper collaboration.
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Cegeka01.07.2015 - 01.11.2018

Agile Tester / Customer Proxy within a company providing advanced IT solutions to accompany their clients' digital transformation. Their services cover a wide range of fields, including: IT infrastructure and cloud solutions, Agile coaching and training, business applications and digital marketing services.

Agile Tester (April 2018 to present).
  • Functional testing.
  • Creating the test plan.
  • Writing test cases in VSTS for test automation.
  • Validating with BA and developers functionality flows and business rules.
  • Evaluating the regression impact.
  • Updating Jira regarding functionalities and testing processes.
  • Registering in Jira new issues discovered while testing.
  • Writing test cases in VSTS.
  • Updating the translation (from Dutch to English) of documentation in the Mavim Manager.

Customer Proxy (July 2015 to April 2018).
  • Documentation analysis.
  • Gathering requirements in workshops.
  • Designing the screen flow and process flow diagrams (context mapping, mind maps, etc.).
  • Editing a ‘High Level Analysis’ document.
  • Analyzing and defining the functional requirements.
  • Writing User stories and Acceptance criteria.
  • Creating screen mockups.
  • Story mapping.
  • User story writing.
  • Prioritizing and planning the user stories.
  • Keeping the Sprint and Product Backlog up to date.
  • Answering product related questions coming from the development team.
  • Facilitating the Daily scrum meeting, the Backlog grooming and estimation meeting, the Sprint kick off meeting and the Demo meeting.
  • Facilitating Retro meetings.
  • Taking Retro minutes.
  • Functional and regression testing of the app.
  • Testing using SOAP UI and Postman.
  • Logging bugs found during testing.
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Office Depot International01.01.2009 - 01.07.2016

Process Analyst / Process Assistant for a leading provider of office products and services, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials.

Process Analyst - Accounts Receivable & Cash Application Queries Team (April 2010 to July 2016).
  • Solving queries regarding bank file processing, bank allocation and reconciliation.
  • Contacting Dutch customers by phone or e-mail regarding remittance advice, overpaid/ underpaid invoices or to orders related to credit card payments.
  • Involved in process improvement.
  • Liaising with credit controllers to obtain client remittances.
  • Assisting both the Specialist and the Team Lead in the implementation of strategies of new processes.
  • Contacting the other departments to issue the necessary documents in order to proceed to allocation properly.   
  • Keeping account receivables files and reports.

Process Assistant - Benelux Accounts Receivable Credit and Collection Team (January 2009 to April 2010).
  • Processing incoming orders and analyzing specific information.
  • Contacting the customer with regard to the information connected to the order or to unpaid invoices.
  • Receiving inbound calls from Dutch customers who have inquiries related to their ledger account balances payments or orders.
  • Negotiating and securing arrangement for payments on problem/delinquent accounts.
  • Supervising customer accounts.
  • Administrating a portfolio of clients.
  • Managing credit limits establishment and monitoring clients and credit insurance.
  • Recording information in the database.
  • Working according to credit & collection policy and procedures.
  • Solving bookkeeping issues: booking the invoices according to the client’s payment specification, allocation or reallocation of cash, e-mail or phone contact with the customer regarding these issues.
  • Contact with other departments (for example, the logistics or client service for delivery issues and or credit notes).
  • Using AS400 ( including J. .D. Edwars) and Sap to perform the activities mentioned above.
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Teaching Experience01.01.2002 - 01.01.2009

English and Form Teacher within various educational institutions.

Pallas Athene College - Ede Gld, The Netherlands (2008-2009).
  • Teaching students from the second year to the fourth year;
  • Directly involved in test elaboration and evaluation of students.
  • Collaborating with the members of a very dedicated team.

School No.6 - Resita, Romania (2005-2007).
  • Teaching English to children from 6 to 15 years old.
  • During this period 2004-2005 I also taught English to special classes young/older people who decided to come and continue their education within the school system.
  • Helping students organize and write a theatre play dealing with day to day teenager problems.
  • Tutoring and supervision of last year students within future education/career choices and high school registration.
  • Awarded with very good qualifications after the fist two inspections for the Second Degree and also for the special inspectorate’s inspection.
  • Part of the Baccalaureate English Evaluation Commission (June-July 2007).
  • Volunteer translator/ interpreter in extracurricular activities.

School No.1 - Resita, Romania (2004-2005).
  • Teaching English to both Romanians and minorities.
  • Diversification and adaptation of teaching methods.
  • Passed successfully both inspection and exam for the Definitive degree.
  • Part of the National Baccalaureate English Evaluation Commission (June-July 2004).

School No.9 - Resita, Romania (2002-2004).
  • Building and developing English language skills.
  • Tutoring and guidance for form VI-th B.
  • Organizing and supervising a trip to the Semenic mountain.

My stack

Spoken languages

ITALIAN: Beginner
FRENCH: Beginner
DUTCH: Average
ENGLISH: Advanced
ROMANIAN: Native speaker

Networks and systems

AS/400

Development Environment

VSTS

Software testing

Manual testing, Functional testing, JIRA, Postman, Regression testing, SoapUI

Miscellaneous

Quality Assurance, Agile, Communication, Customer relationship management, Leadership, Mavim, Mentoring, Product Ownership, Requirements Analysis, SAP, Scrum, Team management, Teamwork, Time Management, Trello

Computer tools

MS Excel, MS PowerPoint, MS Word

My education and trainings

Bachelor's Degree in Romanian and English Language and Literature, Faculty of Letters - "Babes-Bolyai" University, Cluj-Napoca.1998-2002