Because we really care about client satisfaction and continuous improvement at the highest level of performance and devotion, quality is a crucial word in everything we do.
Pentalog’s delivery centers and management facilities in Europe have been ISO 9001 certified since 2008. At group level, our management and service operation processes are in line with ITIL best practices and CMMI level 4 standards.
Our Quality Management System is a guarantee for the quality of all deliverables and applications within clients projects, but also provides a formal framework based on common methods, tools and best practices implemented by the whole company staff including in procurement, human resources, infrastructure management, marketing, sales and communications. And we have associated this methodology with agile practices (Scrum, Kanban) at all levels.
The Pentalog quality procedures define the following in particular:
Project preparation: taking into account existing resources, defining the specific organization of the project, planning, team setup and ramp-up schedule, project kick-off period with the project manager on the client’s premises.
Project coordination: monitoring and communication with the client (follow-up meetings and tools, steering committees), internal project monitoring, reporting and KPIs, event and risk management, contract management, human resources management, project closing and satisfaction survey.
in software development: specifications, design, test cases, conception, testing phases (unit, integration, validation, final validation), delivery, receipt, warranty and/or maintenance.
in application maintenance: scalability, organization, team rotation, reversibility.
in IT facilities management: scalability, organization according to types of activities (equipment management, user support, on-site interventions, administration, etc.), team rotation, reversibility.
Knowledge management: project documentation, training, knowledge transfer.
Each project relies on a Project Quality Plan (PQP), which is a legally binding document, part of the service contract. It is written by the project manager and approved by the client at the beginning of the project. The PQP is updated after each requested modification in order to officially acknowledge all changes that occur in the service scope.
It describes the project organization, team, follow-up guidelines, configuration management, testing methodology, validation conditions, etc. In other words, the PQP specifies the mutual working rules that will ensure smooth running of the project and the quality of its outcome, in compliance with the quality standards and time constraints commonly defined with the client.