At Pentalog, we believe that our clients deserve the same high level of quality across our services, in all of our delivery centers. That’s why we have chosen the ISO 9001 international standard as the framework for our quality approach. We have strived to build a broad base of shared processes, methods, tools, and best practices for the whole company.
A general standard, the ISO 9001 defines a list of organizational requirements necessary for having a Quality Management System (QMS):
- Management involvement and responsibility
- Identifying and managing processes that contribute to customer and employee satisfaction
- Managing risks and opportunities
- Maintaining the acquired experience
- Continuous improvement
A QMS based on ISO 9001 encourages companies to listen to their customers to create a product or service that meets their specific needs and emphasizes skills mastery within the organization, optimizing resources through greater staff involvement and improvement of company procedures.
An ISO 9001 QMS enables organizations to move towards more specific compliance standards such as ISO 27001, ITIL, or more business-oriented frameworks.
The Pentalog Quality Management System is implemented consistently by the entire Pentalog staff within projects or internal activities such as infrastructure and human resources management, procurement and administration, marketing, sales, and communications. We have combined this methodology with agile practices (Scrum, Kanban) at all levels.
ISO 9001 certification is the international recognition of Pentalog’s commitment to quality.