6 November 2020
When should a SaaS company decline a client request, even if it means losing the business?
In this episode of The Decision, Ludovic Tremblay from the SaaS workplace safety platform CONFORMiT tells us about the “nightmare” product scenario – when it’s time to say “no” to a client feature request to save the core product roadmap, even if it means losing the client.
Faced with a feature request that would have diverted investment away from the product roadmap, Tremblay discusses why he chose to say goodbye to a valuable client.
In this short video, Ludovic explains:
The Decision is a weekly business program that shows smart business leaders making tough decisions – without hesitation.
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