The Decision #8 – How to Say Goodbye to a Client to Save the Roadmap

When should a SaaS company decline a client request, even if it means losing the business?

In this episode of The Decision, Ludovic Tremblay from the SaaS workplace safety platform CONFORMiT tells us about the “nightmare” product scenario – when it’s time to say “no” to a client feature request to save the core product roadmap, even if it means losing the client.

Faced with a feature request that would have diverted investment away from the product roadmap, Tremblay discusses why he chose to say goodbye to a valuable client.

In this short video, Ludovic explains:

• What was the context of the collaboration?
• How did the collaboration begin to fall apart?
• How has Agile enabled the company to react quickly?
• What were the consequences of this decision?
• What other strategies could they have chosen?
• How could they have done it differently?

About The Decision

The Decision is a weekly business program that shows smart business leaders making tough decisions – without hesitation.

Each Friday, our host, Cyrille de Lasteyrie (noted French entrepreneur, author – and humorist) will interview SaaS leaders on how they make decisions for their own companies, in real life, giving you concrete and useful guidance to act and make your own decisions quickly.

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