Usman Z.

Business Analyst

555 dollar

My experience


MeijerJanuary 2017 - July 2020


- Analyzed business requirements and reporting requirements with the help of interactive JAD sessions with upstream, downstream and reporting teams.
- Worked in projects executed using Waterfall and Agile Methodology.
- Project involves managing inventory, purchasing/receiving merchandise, recording sales and returns, day to day POS.
- Gathered relevant research in support of all Business Segments team efforts to provide in-depth analysis.
- Gathered requirements for the integration of online eCommerce system with the supply chain system.
- Interfaced with different business unit groups, end users and subject matter experts & conducted JAD sessions to gather requirements, prepare and update Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
- Defects were logged using HP ALM/Quality Center and follow up with Business and Developers to discuss about the issues.
- Responsible for development of RMS web application which manages info of Purchase, Inventory, sales, POS, Accounting & Service modules.
- Elicited requirements from stakeholders, vendors, consultants, subject matter experts and existing system users using various techniques like JAD and JAR sessions, brain storming, one on one.
- Gathered requirements for the integration of POS system with the supply chain system.
- Created Process flow diagrams to depict the welcome email user receives, the pending documents trigger, follow up status and deny application status.
- Designed and maintained test schedules, test plan, test strategy, test assignment documents for various testing activities using HP ALM/Quality Center.
- Performed Process analysis and Gap analysis on large complex projects to document the existing AS-IS processes and create new, more efficient TO-BE processes using MS Office and MS Visio.
- Developed function specifications for modifications of POS system for multiple chains.
- Define release plans for eCommerce platform with release managers according to gathered information from various IT departments.
- Followed Agile Methodology to emphasize on real time communication over written documentation.
- Provided support to POS group staff, as well as other corporate & park level personnel on all POS systems throughout the enterprise.
- As a part of ecommerce start up, created user stories from interviewing business stakeholders to design complex work.
- Responsible for presenting the analysis findings of large projects in the form of presentations for business understanding.
- Conducted the defect report using Document Generator in JIRA.
- Mapped the test cases to the Requirements in HP ALM/Quality Center and executed the test cases in HP ALM/ Quality Center in Test Environment.
- Prepared detailed reports and presentations using SQL and MS Access.
- Performed impact analysis to identify areas of impact upstream/downstream due to changes requested by the business and communicated the effects to all involved.
- Involved in writing SQL queries, GUI & Database Checkpoints to verify data quality and calculations, reviews.
- Executed test cases and reported defects into JIRA.
- Developed flow diagrams for Business processes of the company and mockups using Microsoft Visio.
- Experienced in Bug Tracking Tools such as HP ALM/Quality Center and JIRA.
- Raised Defects and maintained the status of the defect in HP ALM/Quality Center.
- Set-up, co-ordinate, conduct system & UAT testing with Business Analysts and end-field users after the applications were all set.
- Assisted with e-commerce buying projects, merchandising projects, digital and online aspects of the brand. 
- Facilitated the weekly meetings with the review teams to continuously improve the QA process for the application development. 

Environment: POS, eCommerce, SDLC, BRD, FRD, JAD, Agile, Waterfall, UAT, ALM/Quality Center, JIRA, Microsoft Office, Windows, Jira, MS Office, CA Rally etc. 


Advance Auto PartsJanuary 2015 - December 2016


- Gathered requirements and conducted interviews with business users and Project Manager to understand the needs of the application.
- Functioned as the primary liaison between the Business line, operations, and the technical areas throughout the Project Cycle.
- Conducted interviews with various business heads and users to collect requirement and business process information.
- Worked on point of sale systems (POS) and the systems that interface with the point of sale which include property management systems, sales systems, and financial systems. 
- Contributed in documenting Business Requirement Document (BRD) and Functional Requirement
- Document (FRD) and worked with testing team to help them write test cases based on business requirements.
- Involved in E-Commerce POS testing Product Search, Payment System and Online Transaction Processing.
- Developed documentation for POS Systems including Corporate Policies.
- Worked in Agile, scrum, and sprint environment in order to change the requirements and features set.
- Involved In developing Test Plan, Test Requirements, Test Cases and detailed test cases in ALM/Quality center.
- Partnered with Marketing, E-Commerce, Merchandising, Development and IT teams to establish and maintain seamless communication, adhere to approved workflow and procedures, and ensure timely and cost-effective execution of site features and functionality.
- Executed and managed tests in test lab using HP ALM tool and raised defects in JIRA.
- Documented As-Is processes, To-Be processes and identified gaps by conducting Gap Analysis, and documenting impacts to different groups and systems.
- Created mockups (static and dynamic prototypes) of webpages and GUI, visualized process flows, information flow using MS Office Visio.
- Interacted with developers to report and track bugs using Jira.
- Reported software defects in ALM/Quality Center and interacted with the developers to resolve technical issues.
- Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system.
- Designed SQL queries for batch processes that involved deriving values from various modules of the system.
- Executed the Test Scripts in HP ALM/Quality Center.
- Worked with Business Partner to ensure the standard of testing supports the business needs.
- Performed Unit Testing and User Acceptance testing (UAT) and documented detailed results.
- Utilized Jira software for project tracking, issue tracking and communication.
- Responsible for owning complete requirements related activities on the assigned project and related deliverables
- Actively participated in status report meetings and interacted with developers to discuss the technical issues.
- Followed Agile Methodology to emphasize on real time communication over written documentation.
- Implemented Agile (Scrum) methodology throughout the Branch.

Environment: ALM/Quality Center, JIRA, SDLC, Agile, UAT, POS, eCommerce, Microsoft Windows, Jira, Microsoft Office Suite, Microsoft Outlook, MS Visio, FRD, JAD, SQL Magic, BRD, etc.


Nike IncAugust 2013 - December 2014


- Gathered analyzed and documented both business and technical requirements from JAD sessions and validated the needs of the business stakeholders.
- Gathered Business Requirements, Interacted with the Users, Designers and Developers, Project Manager and SME’s to get a better understanding of the Business Processes.
- Used Rational Unified Process (RUP) as the Software Method. Analyzed and optimized the process, Prepared Business Requirement Document and converted them to functional and technical specification using the rational requisite pro.
- Developed documentation for POS Systems including Corporate Policies.
- Assisted with the BRD for the POS implementation project.
- Extensively done GAP analysis in the project as there were numerous 'As-Is' and 'To-Be' conditions.
- Analyzed the business requirements and system requirements of the client and also for Property and casualty modules.
- Proficient with Ecommerce Content Management System and (POS) Point of Sale systems.
- Performed Gap Analysis of the processes to identify and validate requirements.
- Developed reports to communicate schedules, issues, risks and project changes to project stakeholders and project manager.
- Worked in analysis, designing and development of eCommerce portals web application developments and B2B, B2C environments.
- Responsible for troubleshooting production data issues in SQL databases.
- Involved in implementing (POS) Point Of Sale system and Point Of Commerce for US retail/Online stores.
- Included integrating new chain into existing systems which encompassed, gap analysis, specific brand requirements and full POS integration.
- Created workflow and process flow Visio diagrams reflecting current and proposed business processes and site functionality.
- Partnered with the Technical Areas in the research and resolution of System and User Acceptance Testing (UAT).
- Provided technical oversight and clear communication of problem/resolution process to customers and management. 
- Reviewed the Test Plans developed by the testing team for accuracy in testing the application.
- Documented and tracked all product defects with use of SQL (reporting).

Environment: POS, BRD, FRD, JAD, SQL, XML, SDLC, Agile, JAD, UAT, SDLC, Visual Basic, MS-Office, Windows XML, Agile, etc.


TD Bank NorthJanuary 2013 - July 2013


- Gathered Business Requirements, Interacted with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes.
- Used Rational Unified Process (RUP) as the Software Method. Analyzed and optimized the process,
- Prepared Business Requirement Document and converted them to functional and technical specification using the rational requisite pro.
- Identified requirements and for business needs, communicated gaps and issues to management.
- Conduct workshops for overall business processes and system process to ensure change management.
- Have a very good knowledge on the assemble language and worked closely with the programmers in building and programming phase providing the exact technical details using Assembler.
- Created the flow charts and data mapping tables indicating the input files, output datasets, and capacity planning for the data flow to the downstream applications.
- Co-ordinate with downstream technical teams to determine technical requirements, data requirements, and database structures, validate data and resolve/document any data issues.
- Communicate with design; development and test team using MS exchange Messaging and Defect Tracking System.
- Used the Unified Change Management tool, Rational Clear Quest, to maintain and track the Stakeholders requested enhancements and changes. Used Rational Clear Case, a Configuration Management tool to maintain different builds of the application with description about all changes and Versions.
- Conducted JAD Sessions periodically with various stakeholders at various phases of the Software
- Development Life Cycle (SDLC) to discuss open issues and resolve them.
- Used MS Project to manage schedules, deadlines and resources and collaborate on the project.

Environment: UML, MS Project, MS Office Suite, MS Visio, XML, SQL Server, Requisite Pro, Etc.

My stack

IT Infrastructure

Linux, Unix, Network Security, Windows, POS


SDLC, Waterfall, Business Analysis, E-commerce, Wireframes

Analysis methods and tools

Rational ClearCase, RUP, Agile Methodology, JIRA, Agile, Mercury Quality Center

Business Intelligence



SQL, Python, UML, Assembler, Visual Basic, XML


Machine Learning

Computer Tools

MS Office, MS Project


MS Access, Microsoft SQL Server, Microsoft ft SQL Server 2000 Enterprise, Oracle

Software testing

Rational ClearQuest, Test Cases, Software testing, Test Planning, User Acceptance Testing, ALM Quality Center, IBM Rational ClearQuest

Big Data

Data Visualization

My education and trainings

Certifications - IBM

Diploma in Operations Management - CIMA

Diploma in Business Accounting - CIMA2013 - 2014

BSC, International Accounting - The University of Northampton, UK2011 - 2014

CIMA Certified Business Accountant - London School of Business and Finance LSBF2011 - 2012