Dragos V.

Consultant

445 dollar

My experience

Wipro TechnologiesAugust 2018 - Present

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Growth Dynamics Group SRLJuly 2018 - Present

Microsoft CRM consultancy services

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www.catworks.roFebruary 2016 - Present

Wedding invites and accessories
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HP IncMay 2017 - August 2018

EMEA Microsoft Dynamics support team coordinator


Escalation management


Organizing team development training



Administrative tasks
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HP IncAugust 2015 - August 2017

EMEA responsible for the transition from Salesforce.com to Microsoft Dynamics
In charge of identifying and driving regional process changes
Training sales and marketing users
Creation of reports to analyze the status of the EMEA Lead management process and share info with business stakeholders
- Action as liaison between marketing and sales regional contacts
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HPNovember 2007 - December 2010

Resolving support cases raised thru ticketing platforms
Escalating major impact topics
Collaborate with WW IT and WW process managers in order to resolve any issues impacting tool usage
Accountable for resolution all support case for Italy and GWE region
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Telemarketing, Customer Support, Sales, Marketing, Product DeliveryJanuary 2006 - November 2007

Assisting clients with online or via phone orders, package tracking, returns and refunds. Also

providing support with products and equipment
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Telemarketing, Wine Industry, Sales, MarketingSeptember 2006 - February 2007

Acting as a sales agent for the Giordano Vini company. In charge of contacting company customers

and offering them various customized wine offers

My stack

Languages

HTML

Technologies

SharePoint, CRM

Multimedia

Adobe Creative Suite

Business Intelligence

Business Intelligence

Analysis methods and tools

MS Visio, TestNG

Others

Analysis, Siebel, Project Management, Management, Troubleshooting, Leadership, Consulting, Business Process, Team management

Databases

Database.NET

Computer Tools

MS Office

ERP&CRM

Salesforce API, Salesforce, SAP

IT Infrastructure

Azure Virtual Machines, Cloud Computing

My education and trainings

Master - Management - Academy of Economical Studies Bucharest2008 - 2010