Marius M.

Consultant

415 dollar
Freelancer
10 years
Bucharest, ROMANIA

My experience

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Romania TechnologiesJune 2021 - Present

Capacity Planning Specialist - 4 months Bucharest      Service / Maintenance      Services
Responsibilities:
-Work closely with Service Managers and Resource Managers to support various functions of Vodafone
Germany Group to ensure that people and shared service resources are allocated to projects in an efficient manner;
-Update Monthly Reports in Excel using VBA and Power Query add-ins; understand Macro functionalities;
-VBA usage: changing pathways within the code, debugging, code testing, create buttons&assign Macro functions;
-Create dashboards in PowerBi based on the Stakeholder needs, data modelling in PowerQuery
-Understanding Agile Methodologies and Frameworks like Scrum, Kanban or Scaled Agile Framework/SAFe

Acquired skills and knowledge:
VBA, data analysis, excel macros, agile methodologies, Power Pivot, Power Query, Microsoft PowerBI
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MicrosoftMay 2017 - May 2021

Senior Consulting Delivery Specialist EMEA/APAC/US Microsoft GSO - Rinf Temps - in
4 years and 1 month service for Microsoft
Bucharest      Service / Maintenance      Services

Team Management Responsibilities:
-Point of contact and SME for the CDS Project within Microsoft Global Services Operations;
-Provide Trainings, Practice&Shadowing for new hires and responsibility to provide access into our main transaction tools for any new colleague;
-Ensuring that any Service&Project transition to our team was done smoothly and accurately by preparing calls, practicing on new activities which have been transferred to CDS Team.
-Providing assistance to all team members on any complex scenarios to ensure that the request is processed accurately, in a timely manner and very professional.
-Keeping a warm and positive attitude in front of any new challenges which could affect the Team
motivation&dedication.

CDS Project responsibilities:
-Delivering Monthly Reports for APAC region, dedicated to track and to improve Microsoft Engagement
Delivery systems;
-Responsibility to handle invoice requests for stakeholders;
- Create or update resource requests for any upcoming or current Consulting engagements using main transaction tools on behalf of the requester;
-Provide support for Microsoft Field Community by creating or updating resource requests for any existing
Engagements/Projects using Global Resource Management environment;
-Working with Microsoft delivery leads and delivery Managers to resolve any escalations and complaints received regarding our services;
-Share information and knowledge with the other team members, business owners, and the wider field role community to work to improve GSO Services;
-Performing Pre-QA and Post-QA analysis in our ticketing environment in order to increase productivity within the team;
-Handling Onboarding requests for new Microsoft FTE employees, Vendor users or External subcontractor users into Microsoft tools: create accounts, providing access into main platforms;
-Escalations management, daily monitoring on regional queues to resolve or dispatch any escalations received from Stakeholders;
-Gatekeeper management: assign new tickets to the team, transfer requests to other teams depending on the Requester needs, tracking duplicate requests and resolving any internal issues which could appear as potential blocking points for Stakeholders.

Acquired skills and knowledge:
sql server reporting services, Microsoft OneNote, my order, Power BI, Azure Active Directory, SharePoint
Online, Skype for Business, Microsoft Teams, Compass One, Cosmic ticketing tool, GRM(Global resource management), Campus platform, Compuware Changepoint(CP), Unicorn timekeeping platform, Maintenance request form(MRF tool), Chronos timekeeping platform, Headtrax platform, Microsoft SOCTRAIN, Microsoft
Dynamics CRM/ RMS
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Bluepoint Telecom SRLSeptember 2016 - April 2017

Sales Reporting Specialist - ING Bank - SC Bluepoint Telecom SRL
8 months Bucharest      Other      Services
Responsibilities:
-Delivering daily reports, weekly and monthly reports using Excel and a specific list of tools, workflows and environments provided by ING Bank in order to analyse the variance between quality and productivity of the sales team;
-Working in CRM to create, maintain databases; create customized reports;
-Implement and manage reporting and analytics solutions to fulfill reporting requirements;

Acquired skills and knowledge:
Microsoft Office, CRM, Mediatel, ING SFTP, Mediatel-Supervisor, PC (Partner Communicator), OS Ticketing
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Bluepoint Telecom SRLOctober 2014 - September 2016

Back-Office Officer - Vodafone Romania - SC Bluepoint Telecom SRL
2 years Bucharest      Telecommunications      IT / Telecom
Responsibilities:
-Generate, upload signed documentation, track contracts activation for Vodafone Romania Business clients;
-Resolving any complaints received from customers by following a specific set of procedures and rules to ensure that the customers are satisfied;
-Drive business efficiency by taking accountability of providing accurate data and high quality insights on Sales
& Commercial Services processes;
-Support for Customer Care department;
-Support for Call Center department;

-Checking stocks for order confirmation - through interface/database;
-Collaboration with the Pricing Department of Vodafone Romania.
-Prepare daily Sales reports for Team Leaders.
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SC Bluepoint Telecom SRLJuly 2012 - October 2014

Telesales Agent - 2 years and 4 months Bucharest      Client Service / Call Center      Call-Center / BPO
Responsibilities:
-Sale of company products and services;
-Managing inbound/outbound calls;
-Registration of complaints;
-Provide consultancy and guidance to customers on order management cycle (via phone / email) and ensure that the customer is aware of the order acceptance policy.

Acquired skills and knowledge:
Microsoft Office, Mediatel, Remedy WEB App, VOS (Vodafone Ordering System), Open Office.Org
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Tweencall SRLNovember 2011 - June 2012

Inbound Customer Care officer Telekom Romania - Tweencall SRL
     Client Service / Call Center      Call-Center / BPO
Responsibilities:
-Managing inbound calls;
-Registration of complaints;
-Sale of company products and services;
-Provide consultancy and guidance to customers on order management cycle (via phone / email) and ensure that the customer is aware of the order acceptance policy;
-Escalate at appropriate point any operational recurring issues.

My stack

IT Infrastructure

Active Directory

Technologies

Microsoft Dynamics CRM

Others

Scrum/Agile, Mediatel, Remedy, Analytics, Team management, Customer relationship management

Computer Tools

Microsoft Excel, Skype for Business, OpenOffice

Application servers

Microsoft SharePoint

Databases

Power Query

Analysis methods and tools

Kanban, Agile Methodology

Software testing

Debugging

Protocols

SFTP

Business Intelligence

JPivot, SQL Server Reporting Services, Power BI

Other

Information Technology, Invoicing, Microsoft Outlook, PC Hardware, Visual Basic for Applications, Microsoft Office, Scrum Methodology, Code testing, SharePoint Online, Mobile Applications, RMS, Microsoft OneNote, Prepayments, Shared Services, Data Modelling, Back End

My education and trainings

Bachelors Degree - University of Bucharest2008 - 2011

High School Diploma, accountancy - Vocational school2004 - 2008