Credit Manager (with French). - Collecting the client's payments for services/products purchased from Euromaster on credit. - Monitoring, limiting, extending or blocking the credit limit for the clients depending on various factors, in order to minimize financial loss, protect profit and reduce overdue payments. - Working with financial statements, reports and performing risk assessment on the clients using various tools and systems (depending on the risk level, we might increase, decrease or block a client's credit, thus affecting the client's ability to pay at due date and forcing him to pay exclusively over the counter). - Sending follow up and dunning letters to the client regularly. - Working with the sales people on the field in order to ensure recovery of overdue payments. - Performing matching and other accounting operations on the client's account in the system in order to ensure a clear situation of the balance and thus re-starting the follow up with the client for the recovery of overdue payments. - Taking phone calls from the service centers/sales personnel. - Performing ample account analyses in order to make any decision concerning any type of action against the client (follow up, credit limiting/blocking, etc...) taking into consideration the situation on the client's account, his overall financial situation for the current/previous years, turnover, balances, etc... all in order to make a decision. - Taking over the activities in France and learning how to perform them from our French colleagues in the AR accounting department from France. - Taking over the whole spectrum of Credit Management/Follow-up/Overdue payments recovery activities during a 6 weeks KT period. - Writing the SOP (Standard Operating Procedure) for some of the most complex of the activities.
Corporate English Trainer. - Together with 2 colleagues, coordinating the English courses internally in Accenture. - Participating in the creation of the curriculum and teaching one of the groups (15 people). - Teaching grammar, vocabulary, speaking, and overall working to improve the participants' language skills (listening, reading comprehension, grammar, communication, etc.). Helpdesk Agent (with English). - Coordinating the helpdesk activities for Egypt. - Drastically reducing the number of tickets/demands from the client. - Acting as a linking point between various departments (procurement, AP, treasury, etc...). - Writing the SOP (Standard Operating Procedure) for the helpdesk activities and training other colleagues in the activities in scope.
Transaction Processing Associate (AP Clerk with Russian). - Working as an AP clerk with Russian. - Performing all the related AP activities (invoice posting, reporting, client communication, PO matching, etc.). - Occasionally training new colleagues in the activities in scope. Transaction Processing Associate (Warranty Claim Assessment with French). - Working as a warranty claim assessor with French. - Analyzing the claim files and documentation in order to partially or fully reimburse the claim or to completely reject the reimbursement.
As Pentalog’s Talent Sourcing branch, SkillValue relies on a pool of 400,000+ Tech & Marketing Specialists – including 15,000+ Freelancers, a comprehensive catalog of IT assessments, available projects and job opportunities. Our SkillValue consultants are always ready and willing to help you boost your career.
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Pentalog is a digital services platform dedicated to helping companies access world-class software engineering and product talent. With a global workforce spanning more than 16 locations, our staffing solutions and digital services power client success.