Full Stack Developer

Developed and executed exploratory and automated tests to ensure product quality. Designed and implemented tests, debugged and defined corrective actions.
•    Deliver elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up.
•    Conducted tests before product launches to ensure software ran smoothly and met corporate needs while being cost-effective.
•    Tested, documented and resolved application bugs.
•    Point of contact for escalated support team problems.
Member, Confidentiality/Security Team, handled security policy, prevented PHI leaks, tested products and servers for vulnerabilities. Provided technical support for both hardware and software issues. Handled configuration and operation of computer operating systems.
•    Integrated HelpSpot, Aha, TFS and Drupal to provide better user experiences, better handling of PHI and additional features.
•    Continued development of custom Drupal plugins and theme based on corporate need.
•    Developed .Net applications to assist in applying patches and performing common fixes.
•    Created asset management process, enrolled all new computers in MDM with Meraki and Apple Device Enrollment, making previous manual tracking obsolete thereby saving ton of time for troubleshooting, device management and inventory.
•    Managed Visual Studio Online account for Development (TFS & Azure)

Maintained and monitored computer systems and networks. Provided application support, documented common customer issues, reported new bugs to development.
•    Designed and maintained company’s support and knowledge base website, migrated previous public SharePoint-based portal to Drupal.
•    Collaborated with other departments to ensure support website met their needs, encouraged them to add content.
•    Wrote web applications utilizing jQuery Mobile to help customers with their installs.
•    Participated in company user group for new projects, helped drive design and UI changes.

- Design and support of database applications using Access, VB.net and MS SQL Server
- Simplifying existing Access database designs
- Automate terminal tasks using Attachmate MyExtra and Visual Basic Script

- Provided customer assistance on products and tools sold at Home Depot
- Provided information and training to customers seeking assistance with tools they purchased
- Operated a reach truck to bring pallets and heavy merchandise from overhead areas to the

customer

- Began Macintosh services for store, and provided all Macintosh troubleshooting and repair services
- Managed new store location resulting in increased sales for company
- Performed in-store and in-home computer repairs on all systems and platforms, and contacted manufacturers for warranty repairs as needed
- Used Adobe Illustrator to design advertisements and business cards
- Removed viruses and spyware from customers' computers, and provided education for customers in preventing future issues.
- Recovered data from damaged or encrypted drives, and provided customers with forensic data on request
- Provided basic computer education to assist new computer owners in proper use and maintenance of their computers