Jess A.

Project Manager

370 dollar
Freelancer
9 years
London, UNITED KINGDOM

My experience

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FOSTER + PARTNERSFebruary 2019 - Present

• Use a hybrid approach of Waterfall and Agile methodologies when managing projects• Enable appropriate coordination and communication across the project delivery team• Regularly report on project progress to Head of Technology Programmes and to Programme Owners• Create transition plans in collaboration with Support teams to enable the effective operation of changes• Ensure that project budgets are agreed, monitored and reported against
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ROYAL ACADEMY OF ARTSOctober 2016 - June 2018

• Manage 4 engineers (1st & 2nd line) across two sites in London• Oversee & administer 360+ internal users in the organisation• Monthly KPI’s to measure open/closed tickets, agent touches, tickets created per department and satisfaction rating• Set and monitor performance, agree priorities and delegate project work; as well as undertaking appraisal and performance reviews.
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SHAWBROOK BANKJanuary 2016 - October 2016

• Acted as the escalation point for 6 1st & 2nd line engineers in the UK• Managed 900+ internal users across multiple UK sites
• Communicated with other departments to review and improve business productivity
• Set up one to one meetings to discuss personal development and short-term goals

SHAWBROOK BANKJanuary 2014 - January 2016

BARCLAYS BANKJanuary 2014 - January 2014

MANORBRICKJanuary 2011 - January 2013

My stack

Other

Microsoft

Analysis methods and tools

DevOps

Others

Project Management

IT Infrastructure

Active Directory, Mac OS, Windows

Technologies

Trello

My education and trainings

- Licenses & Certifications