Madalina D.

SYSOPS ENGINEER

186 euro
Freelancer
7 years
Bucharest, ROMANIA

My experience

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StefaniniSeptember 2018 - December 2019

Offering technical support in English and French via phone or email
Connecting remotely to user’s computer for solving hardware and software issues
Escalating problems to the next level of support when necessary

Working in: Active Directory, Portal Azure, OneDrive, SAP, Concur, Outlook
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Societe Generale European Business ServicesOctober 2016 - September 2018

⦁ Creating training sessions and enrolling the participants
⦁ Sending the necessary documentation for a specific training session
⦁ Making sure the employees are trained according to their development plan
⦁ Keeping in touch via emails with the French supervisors
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WNS Global ServicesMarch 2014 - September 2016

⦁ Maintain permanent communication with several airline companies at a time
⦁ Working with multiple global distribution systems simultaneously
⦁ Providing customers with different alternatives and solutions regarding flight cancelations and hotel bookings
⦁ Offering support for new employees in order to adapt and learn the procedures
⦁ Providing ideas to increase the quality on calls
⦁ Attended a program specially designed to prepare future quality coaches
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Translation companiesJune 2012 - March 2014

Translation of legal, economic, medical documents from English-Romanian, French-Romanian, English-French

My stack

Service Desk, SAP, OneDrive, Microsoft Azure, HTML, Active Directory