Pentalog provides 24/7 IT monitoring services, including corrective maintenance and level 1, 2 and 3 administration, according to each client’s needs, since project kick-off.

Corrective maintenance and level 1 administration services

Corrective Maintenance Services

Here’s a list of corrective maintenance and level 1 administration services proposed by Pentalog in its 24/7 IT monitoring offer:

  • Execution of simple corrective operations, according to the procedures defined on the wiki shared by the client and the Pentalog outsourced team of IT engineers and helpdesk technicians
  • Management of Linux/Windows processes
  • Disk space management
  • Load management
  • Host availability monitoring
  • Traffic management
  • User management

Our corrective maintenance services

During the project kick-off phase, our team of experts will define, together with the client:

  • the Service Level Agreement (SLA) and matrix of priorities
  • the Pentalog IT monitoring time ranges, for example, 9 AM – 6 PM during working days, or 24/24 and 7/7
  • the Pentalog level 2 managers in charge of solving escalated issues
  • the IT monitoring team’s KPIs
  • frequency of service review (for example, on a monthly basis)
  • which IT services fall under Pentalog’s responsibility and which under the client’s responsibility

Great Digital Products Aren’t Created By AccidentPentagility Means IT Excellence at Speed

Creating great software starts with a team infrastructure that breaks down silos, anticipates risks and communicates openly.
As an IT outsourcing provider, Pentalog equips teams with modular rules and dashboards, to ramp up, scale and pivot quickly, with minimal friction, maximum support and costs you control.
We call this toolkit Pentagility, an agile governance methodology for building trusted client relationships.

How will invoicing take place? On a monthly basis, depending on consumption.

Reduce costs and let our specialists provide you with the best corrective maintenance services within the shortest time!

Contact us!