Top 5%
Vladimir F.

Level 1 Customer Support

10 years
Chisinau, MOLDOVA
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Why I'm Top 5%

  • English language proficiency
  • 10 years of industry experience
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My experience


Edtech solution providerNovember 2020 - Present

Information Technology Analyst.
  • Providing system maintenance, upgrades and updates for proper optimization.
  • Feature revisions and adjustments in accordance with the end-user experience.
  • Up-to-date with business specifications and client's requirements.
  • Ensuring a complex system approach for efficient technology solutions that could most benefit the client's needs.
  • Constant evaluation and development of information solutions for complete identification of potential business risks.
  • Architecture analysis and execution of solid solutions to improve the system efficiency.

Gilat Moldova - R&D CenterJanuary 2016 - January 2017

Technical Support Engineer / NOC / Helpdesk Engineer within the R&D Center of a leading global provider of satellite-based broadband communications.

Technical Support Engineer(January 2017 - now)
  • Troubleshooting issues encountered by the customers.
  • Investigation and further datacollection for T3 and R&D escalations.
  • Resolving customer service requests within the Service Level Agreement.
  • Communicating and negotiating with customers and providing them with the requested documentation & manuals.
  • Communicating with R&D directly in case of a exceptional solutions.

NOC / Helpdesk Engineer (January 2016 - January 2017)
  • Administration and supervision of the customers' networks.
  • Data collection on the demand of Tier 2 support and above.
  • Communicating and negotiating with users, specialists and other staff regarding the collected information.
  • Analyzing and collecting information regarding key components.

Grant ThorntonDecember 2014 - December 2015

IT Administrator for a professional services network of independent accounting and consulting member firms.
  • Technical support.
  • Providing advisory in IT matters for the rest of the employees and in the procurement of new technical equipment.
  • Administration of the company's network and systems.

Ministry of Labour, Social Protection and FamilyJanuary 2012 - January 2014

Consultant in the "e-Transformation" Department of the Ministry of Labour, Social Protection and Family of the Republic of Moldova.
  • Full participation in the development of informational systems, including the drafting of specifications for the development of these systems.
  • Data / informationconsistencyassurance, including the process of data collection according to the specified requirements.
  • Full participation in the analysis and interpretation of the collected data.

Rild GroupJanuary 2008 - January 2012

Programmer (Part-Time) for a company specialized in agriculture equipment.
  • Providing technical support and advisory in all IT matters for the company's employees.

My education and trainings

Master’s Degree, Software Product Technology - State University of the Republic of Moldova, Mathematics and Informatics Faculty.- Server Clusters, Visual Programing, Formal Languages and Calculation Models, Imitational modeling, Mathematical models in Bi2012 - 2014

Bachelor’s Degree, Applied Informatics in Design - State University of the Republic of Moldova, Mathematics and Informatics Faculty.- Algorithms, Probability Theory, Networks, 3d Design, informational Management and programing on different levels. Thesis2009 - 2012