Livia I.

Product owner

Outsourcing
Advanced
Bucharest, ROMANIA
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My experience

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Energy supplier for the professional and industrial market01.10.2018 - Present

Product Owner.
  • Discovery mission on the client site.
  • Acquiring the business knowledge and domain knowledge.
  • Awareness and understanding of the needs and objectives.
  • Defining the perimeter for the collaboration.
  • Workshops with the Product Manager for alignment on expectations, business rules and functionalities to be implemented.
  • Creating Epics, carrying out story mappings and writing user stories.
  • Creating product backlog items together with a senior PO and the product manager on client's side.
  • Prioritizing product backlog items according to deadlines, business needs and stakeholder expectations.
  • Backlog presentation to the team and refinement sessions.
  • Updating the roadmap together with the Senior PO and the product management on the client's side.
  • Moderating planning sessions and clearly expressing the goals for each sprint.
  • Writing and updating business documentation in Confluence (Internal Tool).
  • Support for the development team with business and functional related questions.
  • Inspecting the product during sprints and preparing the items for final approval.
  • Providing visibility over the progress.
  • Having an Agile mindset.
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Telecom security and simulation solutions manufacturer01.06.2018 - Present

Tester.
  • Manual testing.
  • Creating test cases.
  • Logging bugs in JIRA.
  • Performance testing.
  • Regression testing.
  • Testing using test scripts.
  • Proposing solutions for improving the application.
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Telecom security and simulation solutions manufacturer01.01.2017 - Present

Tester.
  • Manual testing.
  • Creating test cases.
  • Logging bugs in JIRA.
  • Performance testing.
  • Regression testing.
  • Testing using test scripts.
  • Proposing solutions for improving the application.
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Pentalog01.04.2018 - 01.09.2018

Mentee within the Pentalog Product Ownership mentoring program.

Focusing on the following areas of improvement:
  • Product discovery: product vision, business model canvas, product roadmap;
  • User story: relationship between epic-user story, user story format, user story examples, prioritization;
  • Non-functional requirements;
  • Business value concept: customer value, knowledge value;
  • Business risks;
  • Role Modeling;
  • INVEST principles;
  • Elicitation techniques;
  • MOSCOW principles;
  • Stakeholders Management;
  • RACI;
  • Story mapping workshop;
  • Mistakes of a Product Owner;
  • Qualities of a Product Owner;
  • Grooming the product backlog;
  • Scaling the product backlog;
  • Planning a release / an iteration;
  • Velocity;
  • Participating in Scrum meetings (Daily Scrum, Sprint Planning, Sprint Review) in order to observe Product Owners from Pentalog;
  • Backlog creation based on the documentation for one of Pentalog's projects.
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Mobile Technology and Connected Objects Specialist01.09.2016 - 01.01.2017

Tester.
  • Creation and execution of manual test cases to identify any possible malfunctioning of the applications.
  • Mobile testing on both iOS and Android platforms for the solutions developed by the team.
  • Bug identification, description and reporting.
  • Following the QA best practices to ensure that the solutions developed by the team comply with the project requirements and specifications.
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Energy Management Specialist01.12.2014 - 01.09.2016

Helpdesk Agent.
  • Offering technical support for end-customers and B2B customers through e-mails or outbound calls.
  • Testing the App (iOS, Android).
  • Testing the webshop (creation of orders, cancellation of orders, refunds).
  • Translating the App and web articles in French.
  • Creating the Help Center articles on the website.
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WIPRO TECHNOLOGIES01.05.2014 - 01.12.2014

Microsoft Exchange Frontline Support Engineer within a company which delivers IT Services, Business and Technology Consulting, IT Outsourcing as well as System Integration services and solutions.
  • Support for Microsoft Exchange product through remote connection on Exchange servers, troubleshooting technical issues signaled by network administrator clients.
  • Communication via phone or e-mail in French with clients in order to provide solutions to the encountered technical problems.
  • Prioritizing calls based on received tickets and scheduling them so as to make sure that each client requirement is dealt with in due course.
  • Documentation of the received tickets, collection of required data, reproduction of the reported issues in laboratory environment in order to facilitate the resolution of the clients' technical problems.
  • Collaboration with other teams when there are problems with related products used by the clients, processing the resources provided by the teams in charge of those specific products so as to find an optimal solution to the clients' problems.
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Walterservices01.07.2013 - 01.05.2014

Lead Agent within a company providing innovative business process outsourcing strategies for customer relationship management.
  • Monitoring agents' activities and workflow in order to solve any emerging issue and meet the clients' expectations.
  • Monitoring performed calls so as to ensure that the quality procedures and standards are respected.
  • Collaboration with the Team Leaders, assuring permanent communication with the manager on the call center's procedures.
  • Support to other agents within the team.
  • Constant supervision of the systems, submitting proposals to improve them.
  • Participation in management meetings focusing on providing clients with high quality services.
  • Writing periodical reports on the performed activities.
  • Assistance to agents, handling calls in case of work overflow in order to ensure that the services are delivered according to the contractual stipulations.
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Walterservices01.07.2012 - 01.07.2013

Customer Service Agent.

Participation in a project aiming to provide support for booking the services provided by a travel agency.
  • Data outsourcing for the company's clients.
  • Support to clients via e-mail or phone; the communication was carried out in French.
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COMPETENCE CALL CENTER01.12.2010 - 01.09.2011

Customer Service Agent within one of the leading European call centers.

Participation in a project aiming to provide support for booking the services provided by a low-cost airline.
  • Data outsourcing for the company's clients.
  • Support to clients via e-mail or phone; the communication was carried out in French.

My stack

Spoken languages

ENGLISH: Average
GERMAN: Average
FRENCH: Advanced
ROMANIAN: Native speaker

Networks and systems

Exchange, Windows

Open Source solutions

Magento

Software testing

JMeter, Manual testing, Mobile Testing, Performance testing, Postman, Regression testing

Mobility

Android, iOS

Miscellaneous

Agile, Backlog management and prioritization, JIRA, Product Discovery, Product Ownership, Quality Assurance, Scrum, Stakeholder management, Zendesk

Computer tools

MS Office

My education and trainings

Master's Degree in Foreign Languages and Literatures, Faculty of Foreign Languages and Literatures - University of Bucharest.2012-2014

Bachelor's Degree in Foreign Languages and Literatures, Faculty of Foreign Languages and Literatures - University of Bucharest.2009-2012