Top 5%
Hoa P.

Product Owner

Outsourcing
15 years
Hanoi, VIETNAM
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Why I'm Top 5%

  • Superior technical and people skills
  • English language proficiency
  • 15 years of industry experience
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My experience

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NORDNETNovember 2019 - Present

CLIENT
Division of a main telecom operator established in the center of the Lille metropolis, the client is committed to an ambitious development dynamic, which nowadays places it among the most influential players specialized in new technologies, at a national and international scale, proposing to companies and individuals solutions which offer them secured access options, Internet presence and the possibility to maximize the exploitation of the available web resources.

PROJECT - Lotus
Pentalog PHP team works at the corrective and evolutive maintenance of a part of web front-ends of the client's back-office applications, such as:
API and multiple web applications around geographic solutions
Progressive web application (PWA) and API

TECHNICAL ENVIRONMENT
Symfony 5, Angular 13, HTML-5, CSS-3, MySQL, Apache, NGINX, PHP 7.4 – PHP 8

TEAM SIZE: 6

MISSION DESCRIPTION
Deputy Product Owner.
  • Analyzing the business requirements.
  • Creating and updating the business documentation.
  • Writing user stories to provide a good enough Product Backlog Items for its easy understanding by the Development team.
  • Conducting the requirement workshops and sprint planning.
  • Managing the product backlog. 
  • Collaborating with Product owner at client side on Product roadmap and release.
  • Working closely with Development team to ensure the output is aligned with expectations.
  • Providing support to Acceptance Testing team on product specification and analysis of bugs.
  • Validating product before delivering the product to client.

SKILLS
Automated testing, Manual testing, Business Analysis, Agile, Scrum
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NORDNETSeptember 2018 - November 2019

CLIENT
Division of a main telecom operator established in the center of the Lille metropolis, the client is committed to an ambitious development dynamic, which nowadays places it among the most influential players specialized in new technologies, at a national and international scale, proposing to companies and individuals solutions which offer them secured access options, Internet presence and the possibility to maximize the exploitation of the available web resources.

PROJECT - Dragon
Pentalog Mobile team works on the maintenance and evolutive development of several applications, whose main requirements include:
    • improvement of application stability and performance;
    • integration of the applications on tablet platforms;
    • application optimization;
    • application harmonization between Android and iOS;
    • development of new features to the applications.

TECHNICAL ENVIRONMENT
Swift, SwiftLint, XCode, Docker, Jenkins, Sonar

TEAM SIZE: 6

MISSION DESCRIPTION
Deputy Product Owner.
  • Analyzing the business requirements.
  • Creating and updating the business documentation.
  • Writing user stories to provide a good enough Product Backlog Items for its easy understanding by the Development team.
  • Conducting the requirement workshops and sprint planning.
  • Managing the product backlog. 
  • Collaborating with the Product owner at client side on Product roadmap and release.
  • Working closely with Development team to ensure the output is aligned with expectations.
  • Providing support to Acceptance Testing team on product specification and analysis of bugs.
  • Validating product before delivering the product to the client.

SKILLS
Automated testing, Manual testing, Business Analysis, Agile, Scrum
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NORDNETJuly 2017 - September 2018

CLIENT
Division of a main telecom operator established in the center of the Lille metropolis, the client is committed to an ambitious development dynamic, which nowadays places it among the most influential players specialized in new technologies, at a national and international scale, proposing to companies and individuals solutions which offer them secured access options, Internet presence and the possibility to maximize the exploitation of the available web resources.

PROJECT - Goldfish
Pentalog C++ team works on the corrective and evolutive maintenance of a parental control solution for desktop platforms, a reliable and efficient surveillance tool used for protecting children against inappropriate content presented on the Internet (pornography, violence, racism, etc.). Designed to respond to the parents' expectations in terms of security and compliance with the rights of minors, the parental control application combines efficiency, autonomy and simplicity of use in such a way as to regulate Internet access and block the display of prohibited sites or the use of certain applications.

Deputy Product Owner (Quality Control).
  • Analysis of the business process.
  • Conducting requirement workshops within the team.
  • Definition of the product backlog.
  • Defining the test plan, test cases and test data.
  • Test execution and bug reporting.
  • Making sure that the Definition of Done is well respected within the team.
  • Reporting the test results to the client.
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Provider of analysis solutions for the pharmaceutical industryMay 2017 - July 2017

Tester.
  • Writing test cases.
  • Test execution in order to identify possible defects.
  • Bug logging in the specific bug tracking tools.
  • Reporting the identified defects.
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Division of a main telecom operatorMarch 2016 - September 2016

Scrum Master (Quality Control).
  • Management of the Scrum team.
  • Removing the impediments during the project development process.
  • Providing visibility to the client over the project progress.
  • Communicating directly with the client in order to establish the technical architecture.
  • Defining the test plans, test cases and test data.
  • Test execution and bug reporting.
  • Making sure that the Definition of Done is well respected within the team.
  • Reporting the test results to the client.
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NORDNETJune 2015 - March 2016

CLIENT
Division of a main telecom operator established in the center of the Lille metropolis, the client is committed to an ambitious development dynamic, which nowadays places it among the most influential playersspecialized in new technologies, at a national and international scale, proposing to companies and individuals solutions which offer them secured access options, Internet presence and the possibility to maximize the exploitation of the available web resources.

PROJECT
Pentalog C++ team works on the corrective and evolutive maintenance of a parental control solution for desktop platforms, a reliable and efficient surveillance tool used for protecting children against inappropriate content presented on the Internet (pornography, violence, racism, etc). Designed to respond to the parents' expectations in terms of security and compliance with the rights of minors, the parental control application combines efficiency, autonomy ans simplicity of use in such a way as to regulate Internet access and block the display of prohibited sites or the use of certain applications.

TECHNICAL ENVIRONMENT
C/C++ (C11), C++/CX, XAML, C#, .NET Framework 4.0, Windows SDK 7.1, STL, Layered Service Provider (LSP), Windows Filtering Platform, Win32 OpenSSL v1.0.2 Light, CPPUnit

TEAM SIZE: 4

MISSION DESCRIPTION

Quality Control.
  • Analysis of the business process.
  • Conducting requirement workshops within the team.
  • Definition of the product backlog.
  • Defining the test plan, test cases and test data.
  • Test execution and bug reporting.
  • Making sure that the Definition of Done is well respected within the team.
  • Reporting the test results to the client.
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FPT SoftwareMarch 2008 - June 2015

Test Manager / Tester / Business Analyst / Quality Control / Quality Assurance for Vietnam's leader in IT outsourcing services.

Participation in multiple projects:

- ASP.NET web application for managing postal rate and tariff for a French customer (Business Analyst / Test Manager).
  • Gathering requirements from stakeholders.
  • Analysis of the requirements or business changes.
  • Conducting requirement workshops.
  • Creating use case specifications.
  • Quality Assurance in collaboration with the customer.
  • Live demonstration of the product to customer.
  • Management of the testing team.

- Project to migrate customer postal forms to GMC Inspire software platform  (BA Lead / Test Manager).
  • Onsite mission in New Zealand.
  • Analysis of the requests/requirements.
  • Communication with the customer to clarify the requirements.
  • Creating data structures, data transformations, automation jobs to process/print documents.
  • Design of workflows, layouts.
  • Defining data processing by creating automation scripts.
  • Assistance to the project manager in project management.
  • Management of the BA / Testing team.

- Project built on Xamarin, WebAPI to manage/control franking machines, folder inserters on mailing room via multiple mobile platforms like iPad, Android tablet (Test Manager).
  • Analysis of the requests/requirements.
  • Communication with the customer to clarify requirements.
  • Writing project specifications.
  • Creation of the test plan, estimations.
  • Management of the testing team.
  • Assistance to the project manager in project management.

- Embedded franking machine applications developed in C/C++ for a French customer which provide all the features regarding the postal services such as printing the postal stamp, scale, ink management. It was embedded into many device models used in different countries around the world. (Business Analyst / Test Manager).
  • Analysis of the business changes.
  • Conducting requirement workshops.
  • Creating SRS.
  • Quality Assurance in collaboration with the customer.
  • Definition of the acceptance criteria.
  • Training to new members
  • Support during acceptance tests and assistance in solving issues.
  • Management of the BA / Testing team.

- Embedded software developed in C/C++ for a French customer which includes all features regarding mailing systems such as inserter, postal cost optimization, digital postal scales…. (Business Analyst / Tester).
  • Analysis of the business processes.
  • Conducting requirement workshops.
  • Creating software requirements specification.
  • Quality Assurance in collaboration with the customer.
  • Definition of the acceptance criteria, test plan, test cases and test data.
  • Test execution, bug reporting.
  • Training to new members.

- Application that can perform all Mailing System calls to servers by using the internet connection of the PC. The application contains a MMI interface to allow the operator to trigger manually calls to servers (Tester / Quality control).
  • Analysis of the business processes.
  • Creating SRS.
  • Writing test plans, test cases, test data.
  • Test execution, reporting.

- Application (C++) which consists of the addition of a new protocol serial inserter connection. This protocol is implemented over a serial link which will complement the electronic inserter interface while providing more flexibility, to enhance the franking machine and be backward compatible (Tester / Quality control).
  • Translation of all test cases of the application from French to English.
  • Creation of the test plan and test cases.
  • Test execution on the package.

- Internal Fsoft Tools Suite (Java, web application) : various internal tools, used internally by the company like time sheets, project management, defect management or test management systems (Tester).
  • Analysis/study of the requirements.
  • Creation of the test plan.
  • Writing test cases.
  • Test execution.
  • Writing test reports and communicating with the team.
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Corlou CateringNovember 2007 - March 2008

Master Chef Assistant and French/English Interpreter within a company specialized in catering services.
  • Assistance for the Master Chef of France.
  • Interpretation activities in French and English.
  • Organization of gastronomic events.
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Vineco CorpJuly 2007 - October 2007

French Teacher and French/English Translator.
  • Teaching Vietnamese and French language courses.
  • Translation of scholarship applications and introduction of traveling tour programs.
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International Organization of French UniversitiesJune 2006 - June 2007

Manager of the French Language Chamber.
  • Organizing events for students.
  • Handling all administrative papers.
  • Translating into French and vice versa.
  • Communicating with foreign professors and planning for the training sessions.

My education and trainings

Bachelor's Degree in Foreign Languages, School of Languages and Foreign Studies - Hanoi National University.2002 - 2006