José Severo M.

Scrum master

Outsourcing
Senior
Mexico, LATIN AMERICA
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My experience

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Epic Sciences01.03.2017 - Present

Software Quality Engineer / Scrum Master within a diagnostics company improving cancer management by providing real-time biopsy material to guide personalized medicine.
  • Ensuring the quality of a biotech sequence of messages that are being transmitted through different systems, using a centralized HUB to handle all the requests and queues.
  • Reviewing the E2E process of the message flow.
  • Ensuring that all the committed bugs are correctly fixed.
  • Documenting and escalating issues or risks.
  • Setting up the necessary escalation process.
  • Defining test coverage and the requirements to be committed.
  • Overseeing test execution, evidence and stories' completeness.
  • Backlog management.
  • Generating test plans.
  • Developing test cases.
  • Analyzing and querying databases using Postman.
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ScreenIT01.12.2015 - 01.03.2017

Test Manager / Scrum Master within a company that provides flexible and intelligent outsourcing solutions in Mexico, contributing to the development of IT talent in this country. They help their clients with the setup of a Virtual Captive service to incubate their nearshore operation.
  • Overseeing all resources allocated through relevant paperwork.
  • Ensuring the quality of a financial cloud app.
  • Tracking and monitoring the execution metrics defined by the client.
  • Integrating on-shore and off-shore test execution plans.
  • Documenting and escalating issues or risks.
  • Setting up the necessary escalation process.
  • Validating enhancements and applet replacement projects.
  • Defining the stories to be committed.
  • Overseeing the test execution, evidence and stories' completeness.
  • Fulfilling the role of QA Lead and Scrum Master when required.
  • Backlog management.
  • Generating test plans.
  • Developing test cases.
  • Analyzing and querying databases.
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Accenture01.07.2012 - 01.11.2015

QA Team Lead within a company providing top-quality services for companies operating in many industries, such as banking and insurance, production and distribution, trade, communication and technology, energy and resources.

Participation in the development of four main projects within the company.
I. A project for a Canadian national telecommunications company.
  • Overseeing all the resources allocated to the project.
  • Integrating the execution status for all the applications under execution.
  • Tracking and monitoring the execution metrics defined by the client.
  • Integrating on-shore and off-shore test execution plans.
  • Documenting and escalating issues or risks.
  • Setting up the necessary escalation process.
  • Working with off-shore teams for the alignment of the on-shore execution plans/process with global applications.
  • Testing PMO so as to allocate more resources when needed.
  • Working within an environment in which all the teams commit to provide any requested information related to the PMO.
  • Planning new applications and future deployments.
  • Using development and pre-prod environments and tools such as: Informatica, QC, Excel, TFS.

II. A hybris solution for an e-commerce platform implementation.
  • Gathering information on new functionalities.
  • Completing the RFP for hosting providers.
  • Creating training materials.
  • Understanding and explaining the architectural designs for the new solution.
  • Helping in the measurements for the new e-commerce site.
  • Analyzing and designing flow diagrams for all the main processes to be covered.
  • Warehouse assessment for the logistic area.
  • Using tools such as: Pre Prod. QC, Office, SharePoint.

III. A project for an important Mexican financial institution.
  • Integrating execution strategies and the scope of testing for each testing phase.
  • Tracking scripts' readiness, using Quality Center.
  • Integrating the execution status for all the applications under execution.
  • Tracking and monitoring execution metrics defined in the Global Test Strategy.
  • Integrating local and global test execution plans.
  • Documenting and escalating issues or risks.
  • Setting up the necessary escalation process.
  • Leading the design team in regards to testing activities.
  • Providing support in order to complete current states.
  • Identifying customer requirements, and defining future states and/or business solutions.
  • Researching, gathering and summarizing information.
  • Ensuring that deliverables are completed on time by setting milestones to measure advances.
  • Delivering weekly status reports monitoring progress as well as show stoppers.
  • Pursuing design dependencies to their completion.
  • Clarifying banking terminology and lifecycles.
  • Assigning tasks and balancing the responsibilities.
  • Pursuing team consolidation strategies for better internal peer reviews in order to generate better deliverables.
  • Working with global teams for the alignment of local execution plans/processes with global applications.
  • Testing PMO resources that would be empowered for escalation purposes, the PMO scope being to escalate unaccomplished commitments.
  • Working within an environment in which each team (Business, Development and Technology) is responsible for the timely accomplishment of any given commitment.
  • Using development and BAU environments as well as tools such as: QC, Office, SharePoint.

IV. QA activities for the mortgages and home equity lender office of a well-known American bank.
  • Developing test documents.
  • Analyzing the HLD, LLD and BRD to create the test plan, test approach and test scenarios.
  • Attending meetings with the team of developer to ensure the testing approach covers all requirements.
  • Creating a test plan and presenting it to the PTM and TDM for approval.
  • Front-end, back-end and database testing.
  • Test scripts creation after analyzing all the design documents and test scenarios.
  • Reviewing the test scripts with LOB and PTM to obtain their approval.
  • Uploading and scheduling the test scripts in QC.
  • Executing the test scripts.
  • Raising defects in QC if needed.
  • Providing the project's status.
  • Tracking issues with the team of developers, until their completeness and retest.
  • Using the Agile-Scrum methodology.
  • Involvement in deliverables' updates.
  • Working on plans tracking.
  • Executing test cases and collecting test data.
  • Defects tracking, using Quality Center.
  • Training new team members.
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Symbolik Group01.07.2011 - 01.07.2012

QA Program Specialist / Test Coordinator for an innovative company providing IT consulting services.
  • Developing the tests' plan and scope.
  • Defining the start and end of the testing time frame.
  • Validating the reliability of the unit tests evidences.
  • Defining the test scenario with technical experts and generating the integral test cases, based on the company's critical process.
  • Generating daily test informing reports relative to all projects in charge.
  • Participating in conference and meetings with international stakeholders.
  • Raising issues/defects as needed.
  • Analyzing and providing a quick response to defects.
  • Development and executing manual, automation and performance tests.
  • Analysis of test results.
  • Final test approbation.
  • Ensuring the final test informing.
  • Involvement in deliverables updates.
  • Testing applications in SAP.
  • Development of test matrix / test cases.
  • Work plan tracking.
  • Executing test cases and test data.
  • Defect tracking, using Quality Center.
  • Training new team members.
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Kaplan University01.01.2011 - 01.07.2012

QA Senior Test Analyst for an American university providing online courses.
  • Client certification on QA & Production Environments.
  • Using the Agile-Scrum methodology.
  • Providing operational support.
  • Testing applications.
  • Analyzing requirements.
  • Developing test matrix / test cases.
  • Executing test cases.
  • Defect tracking.
  • Ensuring client certification.
  • Gap completeness and improvements.
  • Functional analysis and development of use cases.
  • Developing the test plans.
  • Adjusting inputs as required.
  • Analysis and development of unitary and integral test matrix.
  • Bug reporting.
  • Writing user manuals about the new apps.
  • Delivering the project progress reports.
  • Delivery of the test cases evidences.
  • Participating in conference and meetings with international stakeholders.
  • Back and front-end testing.
  • Reviewing all the changes and updates to the school transcript for their reflection and validation of the UI work as it is supposed to for teachers and students.
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BSD Enterprise01.07.2010 - 01.01.2011

Test Lead for a global IT service, outsourcing and consulting company.
  • Developing test documents.
  • Leading the test process working with offshore teams, from UK, USA, Canada and Mexico.
  • Functional analysis and development of use cases.
  • Bug reporting.
  • Writing user manuals.
  • Delivery of the project progress reports.
  • Ensuring a quick response to the detected defects.
  • Executing manual and automated tests.
  • Conducting stakeholders meetings.
  • Involvement in deliverables' updates.
  • Keeping the audit documentation up to date.
  • Testing web applications.
  • Analyzing requirements.
  • Executing test cases and collecting test data.
  • Defect tracking, using the Quality Center.
  • Training new team members.
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Banorte01.11.2008 - 01.07.2010

QA Program Specialist for a Mexican financial services provider.
  • Developing the testing documents.
  • Testing all the new applications for the vision plus area.
  • Writing down all the required forms.
  • Involvement in automation testing.
  • Using the Agile-Scrum methodology.
  • Keeping the audit documentation up to date.
  • Testing applications.
  • Analyzing requirements.
  • Developing test cases.
  • Executing test cases and collecting test data.
  • Defect tracking.
  • Training new team members.
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British American Tobacco01.05.2008 - 01.11.2008

Business Strategy Analyst for one the biggest manufacturers of filtered cigarette tubes.
  • Developing user manuals and documents.
  • Coordinating the activities related to the new company's policies.
  • Reporting the results to the client.
  • Supporting the project lead.
  • Analyzing the applications as a business requirement.
  • Providing software support for users.
  • Concluding weekly project progress reports.
  • Training new employees on how to use the new software.
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GE01.01.2008 - 01.05.2008

Support / Help-Desk Agent for a company providing technology solutions.
  • Providing support for internal users.
  • Ensuring support for end users.
  • Solving common issues on system malfunctions.
  • Bug reporting.
  • Supporting the operational lead.
  • Analyzing applications as a business requirement.
  • Defect tracking.
  • Training new employees.

My stack

Spoken languages

PORTUGUESE: Beginner
ENGLISH: Advanced
SPANISH: Native speaker

Networks and systems

Lotus Notes, Mainframe, Windows

Languages

JAVA, C#, COBOL, Visual Basic, Visual C++, XML

Web technologies

SharePoint

DBMS

Visual FoxPro

Analysis methods and tools

MS Visio

Development Environment

Perforce, TFS

Software testing

Manual testing, Functional testing, Regression testing, Integration testing, Acceptance testing, Automated testing, Back-end testing, Front-end testing, Installation testing, QC, Selenium, LoadRunner, Postman, QMetry, qTest, QTP, Quality Center, System testing, Test Manager, Test Planning, TestLink, UFT, Web Testing

ERP

ERP

Miscellaneous

Agile, Project Management, Scrum, Business Analysis, Quality Assurance, Bugzilla, Communication, Customer relationship management, Estimation and planning, Functional Analysis, JIRA, Salesforce API, SAP, SDLC, Technical Support, Training

Multimedia

Macromedia

Computer tools

MS Office, MS Project

My education and trainings

Bachelor's Degree in Electronics and Automation Engineering, Faculty of Mechanical and Electrical Engineering - The Autonomous University, Nuevo León. 2002-2007