Top 5%
Maria-Doinita B.

Scrum Master

Outsourcing
6 years
Chisinau, MOLDOVA
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Why I'm Top 5%

  • People skills
  • English language proficiency
  • 6 years of industry experience
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My experience

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Solutions 365January 2022 - Present

Scrum Master.
  • Ensuring the Agile methodology is implemented and is understood by all the members of the Scrum team and by client.
  • Facilitating Scrum events.
  • Removing impediments and blocking points for the Scrum team.
  • Coaching the Scrum team in self- organization.
  • Monitoring the product backlog and perimeter completion with the Product Owner.
  • Risk Management.
  • Providing visibility regarding the progress across the organization.

SKILLS
Agile, Scrum, Azure DevOps, SharePoint, Microsoft specifics
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A cloud-based software publisherAugust 2020 - Present

Scrum Master.
  • Acting as a servant leader for the Scrum team and providing them with the resources to create a great product.
  • Monitoring and tracking the KPIs of the team for product development.
  • Ensuring the agreed processes for the product development are followed and there is enough visibility for every member of the team.
  • Facilitating and moderating the Scrum events.
  • Driving a continuous improvement mindset and approach.
  • Removing roadblocks by providing and receiving feedback from the Scrum team.
  • Monthly 1:1 discussions with team members.
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French leader of building and construction materials and productsSeptember 2021 - February 2022

Scrum Master.
  • Engaging the client to the Agile methodology.
  • Organizing product delivery according to Scrum.
  • Facilitating processes & meetings (e.g. Reviews, Stand Ups, Planning, Estimation, Scheduling, Prioritization).
  • Communication with the client ensuring process organization and impediment removal.
  • Coaching the team to be cross functional and self-organized.
  • Managing the Product Owner’s expectations of the team.
  • Providing visibility on the progress.
  • Budget control.
  • Risk assessment and management.
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A French Provider of Multichannel E-Marketing Expertise for MerchantsFebruary 2021 - July 2021

Scrum Master.
  • Ensuring Scrum is understood and enacted by all the members of the Scrum team and by client.
  • Identifying techniques for effective Product Backlog management.
  • Facilitating Scrum events.
  • Coaching the Scrum team in self organization.
  • Removing impediments and blocking points for the Scrum team.
  • Collaboration with the Project Director.
  • Providing visibility regarding the progress across the organization.
  • Giving feedback and coaching to the Product Owner.
  • Risk management.
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Specialist in IT Equipment Lifecycle ManagementFebruary 2021 - April 2021

Scrum Master.
  • Ensuring Scrum is understood and enacted by all the members of the Scrum team and by client.
  • Identifying techniques for effective Product Backlog management.
  • Facilitating Scrum events.
  • Coaching the Scrum team in self organization.
  • Removing impediments and blocking points for the Scrum team.
  • Collaboration with the Project Director.
  • Providing visibility regarding the progress across the organization.
  • Giving feedback and coaching to the Product Owner.
  • Risk management.
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2CheckoutMarch 2020 - January 2021

People Master for Pentalog members within the client’s Scrum team.
  • Coaching people on remote collaboration, how to give visibility, effective communication.
  • Regular 1 to 1 discussions where topics are dealt in a retrospective way.
  • Collecting and providing regular feedback: team members, Pentalog and Client.
  • Defining the onboarding roadmap including logistics and practices.
  • Responsible for People Pulse axis from Pentalog Maturity Model and contributor to governance, skills and turnover axis.
  • Attending important project-focused on meetings with the Client.
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PentalogJanuary 2020 - March 2020

Scrum Master within the Pentalog group.
  • Internal integration by understanding the organizational culture of the group.
  • Alignment with the Agile practices and Scrum Master role’s expectation within the group.
  • Go & see mission on the other projects developed in the agency.
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AccentureNovember 2019 - December 2019

Supplier Services Senior Analyst (with French and Spanish) within a multinational professional services company that provides services in strategy, consulting, digital, technology and operations.
  • Working with users, sourcing managers, suppliers and technical teams to enhance the design, implement, and communicate new catalog requirements to the suppliers.
  • Managing the data file content and migration processes for new suppliers enabled on ERP/P2P.
  • Responsible for maintaining the existing catalogs (SRM hosted and Punch outs), schemas and content upload etc.
  • Maintaining and creating user documentation on ERP / P2P, CCM and catalogue related processes.
  • Consulting with Supplier Services Mobilization team to derive and document data validation errors and resolution determine and document best practices, and thoroughly document and test applicable data changes.
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Capgemini RomaniaMarch 2016 - September 2019

Team Manager (Back-up) / Knowledge Manager / Incident Manager / Customer Service Advisor (French and English) for a global leader in consulting, technology services and digital transformation.

Team Manager (Back-up) (December 2018 - September 2019).
  • Leading day to day staff management.
  • Staff on-boarding, training and development.
  • Tracked problem trends and established corrective action plans, ensuring that all blocking points and recurrent problems are eliminated.
  • Delivering service and employee performance reports (daily/weekly/monthly).
  • Reporting in Steering Committee meetings (weekly/monthly) the overall performance of the team for the provided services.
  • Developing plans for Continuous Service Improvement and followed upon its’ implementation.

Knowledge Manager (July 2017 - September 2019).
  • Ensuring the control of all Knowledge Management processes as per ITIL guidelines.
  • Acting as the SME and owner of all Service Desk processes, procedures, work instruction from its’ creation to implementation while making sure of its' feasibility.
  • Leading discussions with relevant SMEs in order to close the knowledge gaps that might cause breach of SLA's or not meeting KPI's.
  • Responsible for successful support provision of Client's application Go Live after understanding their requirements and needs.
  • Working with Project Management team through different project lifecycles, being also part of UAT’s.
  • Working with both internal and Client’s development team to make sure requirements can be met.
  • Working together with client's BA's, Application owners, Key users etc. to establish processes and procedures for Service desk team to follow.
  • Managed the project scope and ensured that delivery was compliant with scope commitment.
  • Proactively followed-up upon Customer Satisfaction Survey and drove the quality improvement.
  • Responsible for all training and re-training needs of the team and monitoring it monthly.

Incident Manager (November 2016 - July 2017).
  • Managing the ticket backlog and prioritizing items that are breached or close to breach.
  • Ensuring ticket quality and lead meetings regarding quality improvements.
  • Developing team communications regarding SLA's and KPI's to achieve.
  • Daily reporting of backlog status to all relevant stakeholders - TM, OPM, ODM, SDM, resolving teams etc.

Customer Service Advisor (March 2016 - July 2017)
  • Developing skills and knowledge to troubleshoot and resolve basic and complex IT issues.
  • Acting as a Single Point of Contact for all issues and requests related to client applications: access issues, password reset, account creation, troubleshooting etc.
  • Using the acquired skills and available information in the knowledge base to develop potential solutions and maintain high quality service.
  • Covering the entire ticket life cycle, resolving the issues or requests reported by clients via phone, e-mail and chat channels.
  • Using both ITSM and ServiceNOW ticketing tools while making sure to cover the established SLA and KPIs.

My education and trainings

Master’s Degree in Organizational Management - Alexandru Ioan Cuza University.2017 - 2019

Bachelor’s Degree in Communication and PR - Alexandru Ioan Cuza University.2014 - 2017