Paula-Georgiana O.

Scrum Master

Outsourcing
7 years
Cluj, ROMANIA
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My experience

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FinTech company specialized in collateral managementAugust 2021 - Present

Scrum Master.
  • Guiding the team into following the Agile practices.
  • Facilitating the organization of Scrum ceremonies.
  • Removing any impediments or issues.
  • Collaborating with the team on finding the most suitable ways of working.
  • Providing support to the Product Owner.
  • Coaching and empowering the team to reach their highest potential.
  • Ensuring the delivery of business value alongside the entire teams.

SKILLS
Agile, Confluence, JIRA, People-orientation, Conflict management, Risk assessment, Organizational skills, Coaching, Adaptability
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EndavaOctober 2018 - July 2021

Scrum Master within a company specialized in the design, implementation and management of business-critical systems and digital services for the financial services, telecommunications, media & entertainment and professional services sectors.
  • Guided and coached the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers.
  • Coached the development team in self-organization.
  • Facilitated Scrum ceremonies.
  • Kept the stakeholders up to date on the progress of the scrum team’s projects.
  • Coached the client on the transition to a Scrum working framework.
  • Removed team's impediments.
  • Facilitated internal communication and effective collaboration.
  • Managed scope and timeline.
  • Coordinated sprints.
  • Coordinated release process to production.
  • Worked with product owners to handle backlogs and new requests.
  • Resolved conflicts.
  • Helped the team implement changes effectively.
  • Ensured deliverables are up to quality standards at the end of each sprint.
  • Risk management assessment.
  • Helping the team to reach a high level of self organization. This is one of the most important metrics in quantifying the success of this role.
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EndavaApril 2017 - July 2021

Applications Management Engineer - Configuration Analyst.
  • Developed and maintained configuration baselines as assigned.
  • Compiled software builds.
  • Maintained effective customer relationships.
  • Provided support across functional areas of configuration management.
  • Actively worked with team members to foster collaboration, maintained data integrity, and assisted to define necessary solution improvements if needed.
  • Code version.
  • Maintained and updated documentation.
  • Performed code review.
  • Performed development acceptance tests.
  • Assisted to the release process.
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XoomworksFebruary 2016 - March 2017

Problem Management Engineer - L2 for a consulting and technology company that specializes in procurement technology, digital innovation and complex bespoke software solutions development.

- The promotion from the L1 to the L2 team implied acquiring more technical skills in order to be able to analyze and solve more difficult customer problems.
  • Root cause analysis, management communication and client relationship management.
  • Resolved incidents escalated by L1 as per the agreed SLAs and timelines.
  • Closely monitored the volume of incidents per each issue raised.
  • Collaborated with any other IT support team or stakeholders in case the task requires.
  • Escalated issues to the L3 team where needed, by following the escalation process.
  • Focused on bulk fixes.
  • Verified resolution with end-users and resolved assigned Incidents.
  • Contributed to the internal Knowledge Base.
  • Became interested in helping the team to improve their performance by optimizing the internal processes, both on the L1 and L2 teams. 
  • For about 4 months, acted as the Deputy Team Leader.
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XoomworksMarch 2015 - January 2016

Web Technical Support Engineer.
  • Being part of the L1 Technical Support team provided guidance and expertise on the implementation of an API in third party websites.
  • Evaluated and prioritized support cases and issues.
  • Troubleshooted, diagnosed and investigated.
  • Offered solutions for customers' problems.
  • Acted as the primary contact between the customers and the company.
  • Identified patterns in the issues raised and liaised with other support teams if needed, following the escalation process (L2 & L3 teams).
  • Worked with other internal groups (such as sales, content, product management) and redirected the inquiries that needed special attention to the appropriate team.
  • Maintained a high degree of customer service.
  • Contributed to the internal Knowledge Base.
  • As this job implied constant contact with the clients, it was a good experience, learned how clients should be handled in terms of communication, setting expectations and improving performance.

My education and trainings

Bachelor's Degree in Management - Babeș-Bolyai University. 2016 - 2019

Bachelor’s Degree in Business Information Systems - Babeș-Bolyai University.2012 - 2015