Daniel Eduardo M.

Security Engineer

Outsourcing
9 years
Guadalajara, MEXICO
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My experience

World-renowned travel web platformAugust 2021 - Present

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APEX SystemsMarch 2021 - July 2021

Senior CS Consultant within a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill its clients’ digital visions.
  • Basic use of Git and VSCode for IaC deployment.
  • AWS / Azure management, deployment, creation and troubleshooting of main services (virtual machines, networking, storage, security, etc).
  • Use of Terraform to deploy IaC on AWS and Azure per client requirements.
  • Basic understanding of containers (Docker).
  • Understanding of networking between public clouds and on-prem environments.
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VIQ SolutionsJune 2019 - March 2021

Microsoft System Administrator for a company that leverages AI-driven voice and video capture to manage digital content for legal, criminal justice, insurance, government, corporate finance, and media.
  • IT Support management and procurement of equipment for GDL site.
  • O365 Management, implementation and setting up for users, on all modules (Teams, SharePoint, OneDrive, etc.).
  • IaC using Terraform to deploy several environments on different regions, multicloud (Azure and AWS including Government clouds).
  • Basic use of Git and VScode for IaC deployment.
  • Basic understanding of MS Azure DevOps solutions to deploy code and set up pipelines.
  • Configuration of Azure Government and AWS Government environments for deployment and management of features and billing.
  • Deployed, configured, and maintained several of Azure services (VM, NSG, Storage, AZSQL, custom images, etc.) and contact vender if required.
  • Defined cloud network architecture using Azure virtual networks, VPN, and Azure Gateway to establish connectivity between on premise and public cloud.
  • Developed documentation and process around deployments on AWS and Azure as well as IaC Terraform code.
  • Azure AD management of roles, permissions, and access to resources / subscriptions.
  • Cost management on AZ / AWS for reporting as well as providing best value per requirement.
  • Implementation of new resource groups / technologies within the public AZ/ AWS cloud all the way to deployment and support.
  • Deployment, configuration of monitoring tools (Dynatrace, App dynamics, App insights on Azure).
  • Used alerting tools for proactive / reactive support (Opsgenie, Twilio).
  • Interpretation of Waterfall metrics of websites (speed curve).
  • Management of security (frontline, Sucuri WAF solution).
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Technicolor MexicanaJune 2018 - March 2019

IT Support Supervisor for a company based in Zapopan, providing magnetic and optical media manufacturing and reproduction services.
  • Management of a small team of engineers for local on-site support, related to hardware / software issues, as well as scores, SLAs and schedules.
  • Budget management for the IT department for procuring equipment, hardware and peripherals.
  • Provided support for several internal areas such as security, network, server, mobility and implementation of the applications related to those teams.
  • Project management skills for small projects on both sites in GUAD, allowing network and server expansion.
  • Assistance for designing and implementation of services with external customer as required.
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NTT DataAugust 2017 - June 2018

Senior Systems Engineer Advisor within a digital business and IT services leader.
  • Creation of SOP for design, implementation, troubleshooting, roll back and successful completion of the project.
  • Communicated tactical IT decisions and plans and works to achieve alignment with relevant areas of the business, function, or geography.
  • Developed plans for support and improvement for the clients for all the infrastructure that required any interaction (DB, Network, Server, Virtualization, Azure).
  • Worked with Microsoft Azure cloud platform to provide high availability on cloud services, server, and network.
  • Implemented changes via Change Management, server patching, updates and fixes.
  • Worked on Incidents that were not fixed by L2, also High and Top/Mission Critical issues, as well as providing resolution or engaging and working with vendor.
  • Heavy focus on Microsoft Hyper-V 2012 and SVCMM tool, to manage VMs based on Microsoft Hypervisor.
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DXCAugust 2016 - August 2017

IT Dev / Engineer III within an American multinational corporation that provides business​-to-business information technology services.
  • Provided document design specifications, installation instructions, and other system-related information for standard and custom requests.
  • Implemented PowerShell scripts for L1/L2 to automate basic and repetitive tasks.
  • Developed system engineering, software engineering, system integration, or distributed system architectures.
  • Deep level of investigation, support and resolution for Microsoft Windows (2008-2012R2).
  • Heavy focus on VMware Hypervisor, ESX/ESXi management, installation and administration.
  • Implemented and provided technical support for Microsoft technologies such as Failover Clustering, DFS-R, DFS-N, and VERITAS Storage Foundations/High Availability.
  • Understanding of performance analysis tools and procedures and performed deep troubleshooting with Vendor as needed.
  • Basic to intermediate Linux troubleshooting (services, restarting servers, network).
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HPMay 2014 - August 2016

IT OPS / Analyst II within a multinational information technology company that developed and provided a wide variety of hardware components, as well as software and related services to consumers, small and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.
  • Solved escalated incidents from L2 and major / top incidents.
  • Gained AD knowledge with GPO knowledge.
  • Gained HP C7000 Enclosures, Blades and DL model technologies knowledge.
  • Engaged the engineering teams or vendors when needed for a satisfactory incident resolution.
  • Provided effective solutions for complex issues providing the root-cause analysis via problem management analysis.
  • Network Troubleshooting (DNS, DHCP, HTTP).
  • Advanced VMware configuration and administration (4.1-6.0).
  • Basic PowerCLI and Powershell scripting.
  • Implemented and provided technical support for infrastructure, such as VMware and Hyper-V virtual environment.
  • Diagnosed, troubleshot, and resolved hardware, network and system problems, and replaced defective components when necessary.
  • Maintained and administered Windows O.S including Standalone servers and Clustered environments for high availability (Microsoft Clustering / VERITAS Clustering).
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DELLJune 2012 - May 2014

Senior Data Center OPS Associate for an American multinational computer technology company that develops, sells, repairs, and supports computers and related products and services.
  • Performed data backups and troubleshot when needed using VERITAS NetBackup solution.
  • Diagnosed, troubleshot, solved software or system problems, and escalated as defined in the process.
  • Performed routine server started up and shutdown procedures, and maintained control records.
  • Basic UNIX-Linux operations (created / added / removed users, restarted a service, network configuration).
  • Gained MsSQL Knowledge, Query databases and created stored procedures.
  • Worked for several accounts, including Healthcare Enterprise systems.
  • Microsoft RDS troubleshooting.
  • Developed customer support skills.

My education and trainings

Bachelor's Degree in Computer Science, Information Technology - The InterAmerican University for Development of Zapopan.2011 - 2011