Creation of a service design platform to scale innovative projects

Client location Fleury-les-Aubrais, France

Business area Innovation

Product Software

Delivery center Brasov, Romania

Project type Development

About the client

Aktan is an agency that supports companies and communities aiming to scale their activities focused on users feedback. To do this, we provided service design to facilitate their transformation.


The challenge

The client chose Pentalog to work on a software engineering solution whose purpose is to create a service design platform.

Both Aktan’s service designers and their customers can use the platform to modernize and optimize the process of creating and launching projects, while giving them a better view of KPIs.

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services platform

The solution

Pentalog’s developers and the client’s team worked together for several weeks on this critical project. We closely collaborated during co-working sessions and through the use of innovative tools and virtual rooms.

Our methodology included some aspects of Scrum (especially with the daily scrum) but relied heavily on an Agile culture.

  • User-centric approach and product development
  • Highly technical and knowledgeable engineers

The results

Thanks to effective communication and collaboration, the client’s customer service designers now have a convenient and well-developed toolbox to manage their teams and projects. Pentalog’s developers created the software service from scratch, making it possible for the client to create storyboards, design personas, build service schemas, integrate real user data and visualize KPIs.

  • Modular front-end and responsive development
  • Collaborative multi-user and multi-device solution in real time
  • Open Platform for API Development
  • Smart platform using semantic analysis to help the user

Do you need more information on this project?
Talk to our Customer Success Manager!

Daniel Radu
Customer Success Manager

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