Aktan is an agency that supports companies and communities aiming to scale their activities focused on users feedback. To do this, we provided service design to facilitate their transformation.
The client chose Pentalog to work on a software engineering solution whose purpose is to create a service design platform.
Both Aktan’s service designers and their customers can use the platform to modernize and optimize the process of creating and launching projects, while giving them a better view of KPIs.
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Pentalog’s developers and the client’s team worked together for several weeks on this critical project. We closely collaborated during co-working sessions and through the use of innovative tools and virtual rooms.
Our methodology included some aspects of Scrum (especially with the daily scrum) but relied heavily on an Agile culture.
Thanks to effective communication and collaboration, the client’s customer service designers now have a convenient and well-developed toolbox to manage their teams and projects. Pentalog’s developers created the software service from scratch, making it possible for the client to create storyboards, design personas, build service schemas, integrate real user data and visualize KPIs.
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