Netizencall is a French call center company specializing in remote multi-lingual and multi-channel customer relations. Netizencall enlisted Pentalog for the launch and start-up of their new high-performance, scalable and growth-adapted call center that started with 80 work stations.
Netizencall turned to Pentalog in 2013 to create a new call center in Chisinau. They entrusted our team with preparing the building, undertaking network wiring, purchasing computers and implementing a VoIP phone solution. In addition to creating the physical call center, we offered them a cloud-based phone service.
One of our consultants visited the client’s site in Moldova to assess the entire project. Pentalog then made an offer for the construction of the site. We relied on our ability and experience in creating and wiring our own delivery centers. The experience of the Pentalog engineers on similar projects and their fluency in four different languages (French, English, Romanian, and Russian) reassured our client.
In practical terms, we prepared 80 work stations with 160 network ports. The initial capacity of the phone platform was 80 simultaneous calls. We separated voice from data traffic. Netizencall now uses four internet service providers on site to reduce risks and ensure consistency.
In the event of provider error, voice and data streams are automatically routed through another provider. The high performance of the phone platform and the solutions Pentalog implemented around this platform make it possible to manage their call center efficiently today.