The challenge
Following their success with clients, SkillValue’s Freelance division faced an increasing demand for contracts to be signed more quickly and with less intervention between company and client (freelancer). In the wake of this demand, the company acknowledged the need to scale up and fully automate their operations to ensure a streamlined contract management process.
SkillValue’s previous contract management system used an electronic signature tool and relied on multiple manual operations – such as creating an agreement, filling-in custom data, reviewing the data, distributing, signing/reviewing, sending reminders and finally saving the document internally.
The SkillValue Freelancer platform and the electronic signature tool functioned as two independent systems – the challenge came in connecting the signing and storage of client contracts in order to track them more efficiently.