Upgrades to an IP telephony system with Pentalog

The results

After all of the installations, Easyflyer was left with a fully up to date telephone system decked out with features. In addition to all of the common features like call waiting, hold, and forwarding, the new phone system included a call display in the style usually found in call centers that allow users to see caller and queue info.

With the phone system, Easyflyer was able to set up a queue system, where incoming callers are sorted into a specific queue with a specific purpose and settings depending on what number they call. The phone system also allows users to freely switch between and manage different queues as necessary.

Overall, Easyflyer was pleased by this new system that improved both their internal and external operations. They also found Pentalog’s support package to be highly effective at problem solving.