What can an e-commerce company with a large call center do to upgrade their phone systems and make their calling platform more efficient? Easyflyer was in this situation and they decided to upgrade to an IP telephony system with the help of Pentalog.
Although Easyflyer is an online business they still have a sizable call center to deal with customer requests and questions. As their business continued to grow, EasyFlyer began to receive more and more calls. They noticed that their current telephone system did not have the features necessary to efficiently handle this increasing influx of calls.