Success story

SITA New WOMA now supports a whopping 90% of the world’s airline business

Client location
Genève, SUISSE
Business area
Transportation
Product
Software
Delivery center
Bucharest, ROMANIA
Project type
Development

About the client

SITA is the world’s leading specialist in air transport communications and information technology. The Swiss company has approximately 4,500 employees worldwide and provides services to over 2,800 customers in more than 200 countries – covering about 90% of the worlds’ airline business.Some of their most notable achievements include the implementation of the first iPad kiosk to sell plane tickets, and the first augmented reality application for an airline.

Oracle
JAVA
Shell Scripting

Technologies used

The challenge

Peregrine Service Center was previously used to track product configuration on each site and manage work orders to install the latest product configuration on a per-site basis. The application though, was unstable and lacked the appropriate level of support.

Consequently, the Peregrine application was decommissioned and its functionality replaced with a custom developed application running on a fully supported platform.

Pentalog developed a re-implementation of the previous Work Order (WO) Management application in place at SITA. The main challenges for the team were to:

  • Fully understand the previous WOMA
  • Maintain and improve the catalog of existing user experiences while adding new experiences
  • Conceptualize & build a technically scalable, secure and robust application

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The solution

SITA – WOMA is a Work Order Management System. It provides a data store functionality for Products, Releases, Sites, Contacts, Site Product Lists and Site Coordination Lists.

Using this data store, the application provides a Create Work Order functionality that automatically creates Child Work Orders, then assigns them to the appropriate sites and appropriate resolver groups.

The application boasts an extensive search functionality for all data store features, as well as for Work Orders and Child Work Orders. It sends the appropriate email notifications to the designated site email, additional emails for site managers, while also providing a mechanism to easily edit email templates.

The results

The Work Order Management Application is a modernized, improved, scalable, and easily maintainable application that replaced the Peregrine system.

The application was developed using the Scrum methodology.

For SITA, working with Pentalog provided a way to avoid the risks related to every new project as well as the ability to quickly ramp-up an external team and decommission once the scope was fully realized.

Emilian-Valentin Bordea
Customer Success Manager

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SITA - Pentalog provides high quality level services

Pentalog provides high quality level services together with cost effectiveness. Our project was completed on time and on budget.

Denise PITHION
Information Management Lead specialist
SITA

BewellConnect has been working with Pentalog since 2014 on several software telemedicine projects. Their professionalism, expertise, guidance, methodology, and timing have been wonderful. Pentalog is demonstrating competency in the required skillsets and good communications despite the remote working relationship. We want to express our gratitude to Pentalog for their productive collaboration with BewellConnect.

Jean-Pierre ALBINET
CTO
BewellConnect

Pentalog helped MoovOne to build a complex application with good backend and frontend developers. It was a big technical challenge and the mission continued after the release to improve the product with our teams. The collaboration and the project were a success. We are very satisfied with this partnership.

Guillaume GOMEZ
CTO
MoovOne

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