Peregrine Service Center was previously used to track product configuration on each site and manage work orders to install the latest product configuration on a per-site basis. The application though, was unstable and lacked the appropriate level of support.
Consequently, the Peregrine application was decommissioned and its functionality replaced with a custom developed application running on a fully supported platform.
Pentalog developed a re-implementation of the previous Work Order (WO) Management application in place at SITA. The main challenges for the team were to:
- Fully understand the previous WOMA
- Maintain and improve the catalog of existing user experiences while adding new experiences
- Conceptualize & build a technically scalable, secure and robust application