Searching for an outsourced IT team that monitors your infrastructure and applications while you’re on the move? Your infrastructure counts more servers? Your IT services need to be available 7 days a week, 365 days a year?
Search no more! Pentalog provides CIOs with all this and a bit more.
Browse a list of IT specialists at Pentalog
Project Director
| Contract type | Outsourcing |
|---|---|
| Daily rate | Sign up |
| Experience | 18 years |
| Location | Moldova |
24/7 IT monitoring for your infrastructure
Pentalog offers an IT monitoring service available 24/7, 365 days a year. The service is based on passive monitoring and level 2 and level 3 interventions to ensure high availability of your infrastructure, in compliance with ITIL standards.
The Pentalog IT supervision team brings together IT engineers and helpdesk technicians, who are located in Eastern Europe, Asia and Latin America.
In order to meet our users’ expectations in terms of performance and usability, our IT monitoring teams provides a totally custom and modular service:
- a technology layer adapted to company virtualized infrastructures
- process management
- an around the clock IT monitoring of your information system: real-time flow management, architecture, virtualization, cybersecurity, agility etc.
Our IT team ensures 24/7 IT monitoring of the:
- network and firewall
- servers
- backup
- hypervisors
- Operating System
- application servers
Learn more about Pentalog’s IT monitoring methods and tools.
24/7 IT monitoring business model
Pentalog will charge:
- an initial cost of implementation related to the kick-off phase
- a fixed monthly cost for passive monitoring
- a variable cost related to the time spent by our specialists on corrective maintenance and preventive maintenance tasks
Quality standards and IT monitoring governance are ensured by a Project Quality Plan, a Safety Plan, Steering Committees, Monitoring Committees and monthly indicators.
Scope of Pentalog’s IT monitoring services
User experience is generally based on availability, performance and security of your infrastructure, environment and IT services. So make them count!
Pentalog IT monitoring services cover passive monitoring, curative maintenance, preventive maintenance and live environment. The activities and responsibilities are defined during the project kick-off phase.
Example of IT monitoring services delivered by Pentalog:
- remote intervention on network, system or application server alert
- VM or service (web, database) restart
- OS, web server and database update
- application server installation and configuration
- data recovery
- hardware, system, network and application monitoring
- corrective maintenance and level 2 and 3 administration
How is the IT monitoring service delivered
We will first:
- Define the scope of your IT infrastructure monitoring
- Then the procedures for the kick-off phase, to finally
- Shift to live environment mode
The 24/7 IT monitoring is provided by a team of IT engineers that takes over your IT infrastructure after defining the precise scope, tools and monitoring technologies adapted to your needs.
IT monitoring implementation
The IT monitoring tools are hosted and operated in the client’s infrastructure.
A VPN connection is established between the Pentalog IT monitoring team and the customer’s infrastructure. The access to the IT monitoring resources and tools and the communication tools are defined between Pentalog and the client.
Client testimonials
Working with Pentalog helped us significantly, they responded really well to the urgency of the situation. After just one week we had found a qualified freelancer to undertake our mission. The platform gave us support and guidance right through the selection and administration process, so that the mission could run as smoothly as possible.
We were convinced by Pentalog’s approach: advice from a CTO to help us architect our solution, 2 freelancers and support to find funding. In addition, we were seduced by the price of courses but especially by the implementation time: 2 months instead of 5 or 6 months if we were on a development from scratch.
Working with Pentalog is very reassuring. As their CTO had worked with us on prior improvements to the app, I didn’t think twice about calling on them again when I found out that the first developer was unavailable. Four days later they had found someone equally competent and we didn’t have to worry about the admin side of things. The platform gave us support and guidance right through the mission from start to finish, to make sure it ran as smoothly as possible.
