At Pentalog, we offer 24/7 IT monitoring for all types of companies. Since project kick-off, our team of experts offers you 100% support in both curative maintenance and preventive maintenance, as well as live environment management all along your growth lifecycle.
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Curative maintenance for the IT monitoring of your infrastructure
The Pentalog IT team provides its customers with an assortment of curative maintenance solutions to help them increase the availability, performance and security of their IT infrastructure, environment and services.
Here are just a few examples:
- Registration of tickets declared by mail
- Registration of tickets detected following monitoring
- Feedback on tickets
- Virtual machine (VM) restart
- Service (web, database) restart
- Intervention on network alert
- Intervention on application server alert
- Drawing up operational procedures
NB: What Pentalog does not provide is first-level hotline services to end users. Also, we do not record tickets declared by phone.
Get the best cost ratio for your IS monitoring and curative maintenance at Pentalog!
Does your software need curative maintenance services?
Also see our third-party application maintenance offer.
Our IT monitoring business model
Working with Pentalog helped us significantly, they responded really well to the urgency of the situation. After just one week we had found a qualified freelancer to undertake our mission. The platform gave us support and guidance right through the selection and administration process, so that the mission could run as smoothly as possible.
We were convinced by Pentalog’s approach: advice from a CTO to help us architect our solution, 2 freelancers and support to find funding. In addition, we were seduced by the price of courses but especially by the implementation time: 2 months instead of 5 or 6 months if we were on a development from scratch.
Working with Pentalog is very reassuring. As their CTO had worked with us on prior improvements to the app, I didn’t think twice about calling on them again when I found out that the first developer was unavailable. Four days later they had found someone equally competent and we didn’t have to worry about the admin side of things. The platform gave us support and guidance right through the mission from start to finish, to make sure it ran as smoothly as possible.