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Infrastructure Support Administrator, Hanoi - Vietnam
Vietnam (Hanoi)

Date posted: 15.02.2024

Job type: Full time

Vietnam (Hanoi)

Full time

Job perks: Multiculturality; Agility; Global

About the project

How we hire:
At Pentalog, excellence is what you'll do. We're guided by a mission to positively impact the software development world.

Pentalog Vietnam is looking for Infrastructure Support Administrator to join an interesting and potential project.

Our US client is one of the world’s leading companies in Global Healthcare Manufacturing Enterprise. As a global leader, they have approximately 70 operations worldwide.

Job requirements

Must have: 

  • Minimum of 2 years of experience as an Infrastructure Operations Engineer or similar roles;
  • Foundational understanding of networking, including HP/Aruba with Palo Alto-SD-WAN at layers 1 and 2 and CCNA level;
  • Experience in performing network maintenance, system upgrades, patches, security configurations, and equipment monitoring using SolarWinds or native cloud tools and problem diagnostics;
  • Good understanding of application knowledge, deployment, CI/CD;
  • Solid experience with Oracle, Ubuntu;
  • Hands-on experience with Database Oracle, DB2, MS SQL Server, and MySQL;
  • Strong experience with Windows Server, Linux;
  • Experience with public cloud (Oracle, AWS, Azure, Alibaba Cloud);
  • Experience with server patching and level 2 support for large infrastructure;
  • Good written and verbal communication skills in English. 

Nice to have: 

  • Understanding/Knowledge of global security frameworks and standards like CGMP, HIPAA, CIS, NIST, FIPS
  • Knowledge of service management frameworks such as ITIL utilizing ServiceNow
  • Experience in Systems Infrastructure management and monitoring for Global Healthcare Manufacturing Enterprise


Responsible for monitoring the performance of devices, troubleshooting problems and responding to operational issues including, networking, systems configuration, systems patching, system backups, Microsoft 365 support etc.

1. .Network Operation Centre (NOC) - monitor and resolve issues  

  • Diagnosing and troubleshooting network errors;
  • Tracking and documenting network issues and compiling incident reports; 
  • Overseeing the safe installation of hardware systems;
  • Serve as a NOC expert associated with content, processes, and procedures associated with Infrastructure systems.

2. Level 2 Support 

  • Using KB, SOP, and basic troubleshooting to research and diagnose issues prior to passing to L3;
  • Participate in 24/7 on-call rotation and be available for after-hours support as needed.

3. Server Patching – primarily weekends

  • Maintaining updates to operating systems (OS), third-party libraries, software, and applications;
  • Identifying and fixing flaws in the software, releasing fixed packages, and verifying installation; 
  • Ensuring compliance and security updates.



  • Work in Agile teams, enjoy good teamwork, and work in a professional working environment; 
  • Possibility to develop your career within an international company; 
  • We are a global company, with many offices and projects all over the world (opportunity to travel to other countries where there are Pentalog offices); 
  • We provide a professional roadmap, support, and onboard training; 
  • Free technical learning courses, foreign language courses (English, French); 
  • Enjoy interesting activities: Coding challenges, PentaBAR, Hackathon etc.; 
  • 100% of the salary is paid during the probation period; 
  • Attractive salary; 
  • Social insurance payment is based on the full salary to keep your full benefits; 
  • A premium healthcare package (PVI 24/7 health insurance package + an annual health check-up); 
  • Flexible working hours, no fingerprint timekeeping; 
  • Working days: 5 days/week: from Monday to Friday (we don't encourage working overtime, as we value our colleague’s personal time); 
  • Paid annual leave: 26 days (11 holidays +15 vacation days); 
  • Company equipment: devices and subscriptions used for work (Laptop, Case, Smartphone etc.); 
  • Enjoy bonding activities like team building, summer holiday, Christmas party, Happy hour etc.

About Pentalog

As a leading European Software Services company operating internationally in France, Romania, Germany, Moldova, UK, Vietnam, Mexico, Morocco and USA, we employ over 1,300 engineers and IT experts who work in a very dynamic, multicultural working environment.

At Pentalog, your talents & ambitions are recognized and rewarded; we offer plenty of opportunities to develop, both individually, as well as a professional, and we reward our collaborators who understand the importance of self-improvement.

Super humans