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Service Desk Engineer
Brasov, Iasi, Cluj-Napoca, Bucharest

Date posted: 09.12.2022

Job type: Full time

Brasov, Iasi, Cluj-Napoca, Bucharest

Remote work

Full time

Job perks: Agile work place; Multiculturality; Professional teammates

About the project

How we hire: 

At Pentalog, excellence is what you'll do. We're guided by a mission to positively impact the software development world.


Pentalog is recruiting a Service Desk Engineer, to help continue our growth and improvement, in an Agile manner.

As a Service Desk Engineer, you will work within the Service Desk team but you may also be involved in other project-based action. You will be required to work in a timely and efficient manner, while making sure attendance, quality and service metrics are being met.

In this position, as the first point of contact for all IT service desk incidents and requests, your main duties will involve: troubleshooting, documenting, as well as resolving IT related issues based on solutions found in the knowledge base. 

Our Bucharest agency is waiting for you!

Job requirements

  • Previous experience in a similar role (2-3 years);
  • Basic IT knowledge:
    • Windows 7-10, Mac OS X, Windows 2008-2019 Server (ActiveDirectory, DNS/ DHCP), MS Office 2010-2019, Thunderbird;
    • Networking: OSI, TCP/IP, Ethernet/Fast Ethernet, Routing, Wireless LAN, VLAN, VPN, plus networking skills such as managing network switch/firewall etc;
    • Protocols: DHCP, DNS, LDAP, SNMP, SMTP, POP3, IMAP;
    • Security: Antivirus, Firewall, IPSec, LAN & WLAN Security;
  • Excellent troubleshooting capability;
  • Strong analytical, technical and problem-solving attitude;
  • Process and procedure oriented;
  • Strong desire for continuous technical development;
  • Good communication skills;
  • Team player;
  • Ability to work in a time-pressured and demanding environment;
  • Willingness to take initiatives, hands-on and results-driven;
  • Focus on time management and organization skills while multitasking;
  • Ability to communicate problems/issues in a non-technical manner;
  • Proficiency in English languages.


  • Provide technical support for the company’s employees/customers (local and remote);
  • Investigate and solve software and hardware problems;
  • Build-up, maintain IT and troubleshoot infrastructure in terms of WAN/LAN network, telephones (VoIP), audio and video conference, end user computing, printer, etc;
  • Manage IT assets and ensure accuracy of IT assets management;
  • Build and install the new employees work environment;
  • Keep our knowledge base and documentation up-to-date;
  • Ensure Security team best practices application for workstation;
  • Ensure functionality and organization of shared spaces and conference rooms;
  • Interact with external vendors/service providers regarding repair of hardware;
  • Support teams during the moves and different events (training, marketing etc.).

Extra skills

  • Knowledge of Linux Ubuntu LTS 12-18 Unix;
  • Previous successful customer service experience;
  • French language (not mandatory, but a definite plus).


  • Healthcare benefits (Private Medical Insurance, various extra medical advantages); 
  • A more active lifestyle with the help of our PentaSport activities;
  • French and English classes;
  • Free pass to learning platforms;
  • Meal vouchers;
  • Mentorship programs that encourage and enable your professional development;
  • Access to a technology roadmap;
  • Full support to upgrade yourself (conferences and certifications);
  • New-born maternity grant;
  • A front-row seat to PentaBARs – our after-work tech events with a twist.

About Pentalog

As a leading European Software Services company operating internationally in France, Romania, Germany, Poland, Moldova, UK, Vietnam, Mexico and USA, we employ over 1,600 engineers and IT experts who work in a very dynamic, multicultural working environment.

At Pentalog, your talents & ambitions are recognized and rewarded; we offer plenty of opportunities to develop, both individually, as well as a professional, and we reward our collaborators who understand the importance of self-improvement.

Super humans