Back to listing

Application Support
Romania (Brasov, Iasi, Cluj-Napoca, Bucharest, Craiova, Timișoara)

Date posted: 23.01.2024

Job type: Full time

Romania (Brasov, Iasi, Cluj-Napoca, Bucharest, Craiova, Timișoara)

Remote work

Full time

Job perks: Agile; Multicultural environment

About the project

How we hire:
At Pentalog, excellence is what you'll do. We're guided by a mission to positively impact the software development world.    

Our client is looking to grow the Product & Engineering team with a Application Support, who will help to revolutionize the renting experience for its customers worldwide. Your role will be critical in freeing up the engineers to focus on complex tasks, while you handle simpler fixes and FAQs. But this isn't just any support role - we believe in innovation, collaboration, and excellence, and we expect our colleagues to embody these core values. 

Working closely with the team and internal customers, you'll help to streamline the processes and make them even more efficient, to deliver the best possible renting experience. If you share our passion and values, we invite you to join Pentalog and make a real difference in the world of renting.
 

Job requirements

  • Demonstrate at least 2 years of experience as an Application Support;
  • Experience and solid knowledge of SQL and scripting;
  • Utilize strong troubleshooting and analytical abilities;
  • Exhibit excellent organizational skills, with the capability to manage multiple tasks simultaneously;
  • Possess an excellent command of Agile/Scrum software delivery methodology;
  • Embrace change and lead others through it, while showing energy, creativity, curiosity, and confidence;
  • Work effectively with people of diverse backgrounds and adapt communication style accordingly;
  • Generate a wealth of ideas, express them openly, and execute them willingly;
  • Maintain a positive attitude and perform well under pressure;
  • Demonstrate proficiency in English. 
     

Responsibilities

  • Working with users to reproduce issues and capture necessary information for resolution;
  • Prioritising issues based on impact and reach;
  • Categorising and recording issues in Jira;
  • Escalating issues to developers when necessary;
  • Updating issue reporters on progress on long running issues;
  • Documenting common resolution steps for internal users;
  • Directing users to appropriate documentation for self-help;
  • Providing reports on number of issues, time to resolution, problem hotspots or others;
  • Working with product managers and tech leads to get larger issues into the backlog;
  • Resolving straightforward issues and fixing simple bugs;
  • Building tools to resolve common issues that are currently done manually.
     

Extra skills

  • CosmosDB Familiarity;
  • Proficiency in Sequel Ace;
  • Salesforce Experience;
  • Knowledge of Datadog.

Benefits

  • English and French language classes;    
  • Competitive salary and bonuses;    
  • Free pass to learning platforms;    
  • A multicultural, friendly work environment;    
  • Working in a company with an Agile mindset: continuous knowledge sharing and validated learning;    
  • The possibility to bring your own creative and innovative ideas to life;    
  • Mentorship programs that encourage and enable your professional development;    
  • Private Health Insurance and meal tickets;    
  • Improvement of your hard and soft skills through workshops, knowledge sharing sessions and presentations on multiple IT-related topics.    
     

About Pentalog

As a leading European Software Services company operating internationally in France, Romania, Germany, Moldova, UK, Vietnam, Mexico, Morocco and USA, we employ over 1,300 engineers and IT experts who work in a very dynamic, multicultural working environment.

At Pentalog, your talents & ambitions are recognized and rewarded; we offer plenty of opportunities to develop, both individually, as well as a professional, and we reward our collaborators who understand the importance of self-improvement.

Super humans