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Technical Support REMOTE
Brasov, Iasi, Chisinau, Cluj-Napoca, Bucharest, Craiova, Timișoara

Date posted: 10.05.2023

Job type: Full time

Brasov, Iasi, Chisinau, Cluj-Napoca, Bucharest, Craiova, Timișoara

Remote work

Full time

Job perks: Agile environment; Multiculturality

About the project

How we hire:  
At Pentalog, excellence is what you'll do. We're guided by a mission to positively impact the software development world.  
 
At Pentalog, we strive for excellence and are driven by a mission to make a positive impact in the world of software development. Currently, we are partnering with a rapidly growing startup that is disrupting the travel industry, and we're seeking a Technical Support professional to join their team. 

This online marketplace is committed to delivering value to travelers and tour operators through their innovative single-page applications. The client, an Austrian-based company, is a well-known player in the travel industry, offering customers the ability to split the payment of tours between travelers. Their platform enables users to compare and book multi-day tours in over 160 countries, connecting them with over 2,500 carefully screened operators and providing access to more than 50,000 travel experiences worldwide.

Their services are tailored for tech enthusiasts and online travelers, with itineraries, guides, travel experts, and deals available 24/7, along with video and photo samples.
 

Job requirements

  • Analytical mindset, strong work ethic and thoroughness;
  • Inherent and proven problem-solving nature, with an engaged, self-motivated, can-do attitude;
  • 1-2 years experience in account management and dealing with third parties;
  • Technical expertise with API solution (REST paradigm), authentication mechanisms (OAuth), and automation/testing tools;
  • Experience in writing clear, concise and comprehensive end-user documentation;
  • Ability to deal with changing demands in a dynamic startup environment;
  • Experience with Kibana/OpenSearch or similar tools for log monitoring;
  • Fluent English is required;
  • B1 in German is a great plus.
     

Responsibilities

  • Reading API specifications and providing comprehensive feed analysis and usage;
  • Maintaining and creating detailed well-structured documentation such as data import summaries, user guides, FAQs, etc.;
  • Collaborating with the product management and technical team in enabling the adoption of new features by our customer base;
  • Data reporting and manipulation of CSV files and spreadsheets;
  • Supporting the sales/customer success team with tech experience and insights;
  • Managing customer accounts, including setting up new users and credentials;
  • API testing with Postman;
  • Handling 1st level support for partners requests, and helping troubleshoot potential issues;
  • Technical monitoring of the system health and performance.
     

Benefits

  • English and French language classes;    
  • Competitive salary and bonuses;    
  • Free pass to learning platforms;    
  • A multicultural, friendly work environment;    
  • Working in a company with an Agile mindset: continuous knowledge sharing and validated learning;    
  • The possibility to bring your own creative and innovative ideas to life;    
  • Mentorship programs that encourage and enable your professional development;    
  • Private Health Insurance and meal tickets;    
  • Improvement of your hard and soft skills through workshops, knowledge sharing sessions and presentations on multiple IT-related topics.    
     

About Pentalog

As a leading European Software Services company operating internationally in France, Romania, Germany, Moldova, UK, Vietnam, Mexico, Morocco and USA, we employ over 1,300 engineers and IT experts who work in a very dynamic, multicultural working environment.

At Pentalog, your talents & ambitions are recognized and rewarded; we offer plenty of opportunities to develop, both individually, as well as a professional, and we reward our collaborators who understand the importance of self-improvement.

Apply now

Super humans

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